Experienced Customer Assistance Representative – Airport Operations and Customer Service

Are you ready to embark on a thrilling career journey with a world-renowned airline? Look no further than arenaflex, where you'll have the opportunity to grow, learn, and thrive in a dynamic work environment. As an Experienced Customer Assistance Representative, you'll be at the forefront of delivering exceptional customer service, ensuring that every traveler's experience is nothing short of exceptional.

Join the arenaflex Family

At arenaflex, we're more than just an airline – we're a family of passionate individuals who share a common goal: to provide unparalleled service to our customers. With a rich history spanning over a century, we've built a reputation for excellence, and we're committed to continuing this legacy. Our team members are the backbone of our success, and we're seeking talented individuals like you to join our ranks.

Why You'll Love This Job

As a Customer Assistance Representative, you'll have the unique opportunity to interact with customers from diverse backgrounds, cultures, and languages. Your role will be to provide courteous, efficient, friendly, and professional service to our valued customers, ensuring that their travel experience is seamless and enjoyable. You'll be the face of arenaflex, and your exceptional service will set us apart from the competition.

Key Responsibilities

* Greet customers upon arrival at the airport or ticket counter area, providing a warm and welcoming experience

• Monitor the ticket counter area to ensure compliance with safety policies and procedures
• Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes and receipts
• Troubleshoot kiosk technology issues, communicating with IT to resolve any technical issues
• Verify that customers' carry-on baggage complies with FAA/American Airlines policies, including size and quantity
• Verify and clear travel documents for international customers, utilizing the Timatic database available in the kiosk
• Assist customers with checked baggage processing, including completing credit card transactions and self-tagging
• Manage queues in ticket counter areas based on departure times or type of assistance needed
• Accept and activate customers' self-tagged baggage at the activation station
• Physically move baggage throughout the ticket counter area, including moving checked baggage to the belt and oversized bags to designated locations
• Assist customers with checking assistive devices, sporting equipment, and other oversized items
• Refer customers to customer service agents when necessary
• Perform clearance and verification of documents at kiosks
• Assist non-ambulatory customers with boarding, deplaning, or moving throughout the gate and terminal area
• Assist unaccompanied minors with boarding, deplaning, or other transportation
• Provide customers with gate information and directions
• Perform paging activities, such as announcing forgotten items or asking customers to return to locked bags (at some airports)
• Complete job-relevant trainings and adhere to government regulations, company policies, and performance standards
• Wear uniforms as required by company policy and provide quality customer service in a professional manner

All You'll Need for Success

* High School diploma or GED or international equivalent

• Must be 18 years of age or older
• Read, write, fluently speak, and understand the English language
• Bilingual language skills may be required in some locations
• Applicable valid driver's license as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be authorized to work in the U.S.

Preferred Qualifications

* Working knowledge of Sabre or any other Passenger Service System

• Previous face-to-face customer service experience
• Working in a fast-paced environment

What You'll Get

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Travel Perks: Explore the world with our global network of over 6,800 daily flights to 365 destinations
• Health Benefits: Access to health, dental, prescription, and vision benefits on day one
• Wellness Programs: Stay healthy and balanced with our wellness programs and resources
• 401(k) Program: Available upon hire, with employer contributions after one year
• Additional Benefits: Enjoy employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more

Join Our Team!

If you're passionate about delivering exceptional customer service and have the skills and experience we're looking for, please submit your application today. As a valued member of our team, you'll have the opportunity to grow, learn, and thrive in a dynamic work environment. Don't miss out on this exciting opportunity to join the arenaflex family! Apply To This Job Apply for this job