Experienced Full Stack Customer Service Agent – Phone, Email, and Live Chat Support
Join arenaflex, a leading industry player in Customer Touchpoint Management, and embark on a rewarding career as a Remote Customer Service Agent. At arenaflex, we pride ourselves on being a top-rated workplace, as reflected in our glowing reviews on Indeed and Glassdoor. Our commitment to excellence and employee satisfaction has led to an impressive average employee tenure of 14 years. We're now seeking highly skilled and motivated individuals to join our team as Remote Customer Service Agents, handling phone, email, and live chat support for our diverse range of clients.
About arenaflex
For over 30 years, arenaflex has been a pioneer in Full-Service Customer Touchpoint Management, helping our clients deliver exceptional customer experiences and establish themselves as industry leaders. Our expertise lies in understanding, managing, and executing top-notch customer experiences that drive business growth and customer loyalty.
Job Highlights
* Immediate openings available
- Remote Customer Service Agent position
- Competitive salary
- Location: Remote
- Start Date: Immediate openings available
- Position: Remote Customer Service Agent
- Company: arenaflex
- Compensation: A competitive salary
- Location: Remote
Job Description
As a Remote Customer Service Agent at arenaflex, you will be responsible for providing exceptional phone, email, and live chat support to our clients' customers. Your primary goal will be to deliver comprehensive, high-quality, personalized customer service, resolving concerns, questions, or assisting with product usage.
Key Responsibilities:
* Receive incoming calls, emails, and live chats for both Tier 1 and Tier 2 type questions
- Resolve concerns, questions, or assist with product usage
- Provide medium to light tech support to assist callers with password resets or locating purchased items via client site
- Recommend additional products and services based on customer need and request
- Recommend system improvements based upon knowledge of system issues
You:
* At least 2-3 years of experience working in a remote call center environment with a separate office space setup in which there is no background noise
- Technically savvy to assist members with varying degrees of computer and smartphone issues as well as self-correcting your own computer issues
- Bilingual in Spanish is a major plus
- Excellent written and verbal communication skills
- Ability to operate in a high-volume (between 75-150 calls per day averaging about 3 minutes each), metrics-driven contact center environment
- Ability to listen actively to sensitive information
- Must be a quick learner, dedicated to excellence, and strong multi-tasking skills
- Must be able to meet strong production deadlines in a fast-paced environment juggling multiple priorities and do "whatever it takes" to get the job done
- Have a strong "phone voice" with proper diction and the ability to "hear you smile"
- Experience with InContact, Zendesk, Slack is beneficial but not required
System Requirements:
* Dedicated Remote Working space with no background noise
- Must be able to run CHROME browser with VPN connection with no less than 10mbps internet download speeds and a compatible hotspot should internet outages occur
Benefits:
* 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience Level:
* 2 years
Shift:
* Day shift
Weekly Day Range:
* Monday to Friday
Work Setting:
* Call center
- Office
- Remote
Work Location:
* Remote
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity for advancement and career growth
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
- Ongoing training and development opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex. Apply To This Job Apply for this job