Experienced Full Stack Customer Service Representative – Digital Channel Support (Remote)

At arenaflex, we're dedicated to providing exceptional customer experiences through innovative solutions and a culture of excellence. As a leading financial institution, we're committed to empowering our members with the tools and resources they need to achieve their financial goals. We're now seeking a highly skilled and motivated Full Stack Customer Service Representative to join our team in a remote capacity.

About arenaflex

arenaflex has been a trusted partner in the financial services industry for over 60 years, serving over 68,000 members nationwide. Our commitment to faith, community, and innovation has earned us a reputation as a leader in the industry. We're proud to offer a comprehensive range of financial products and services, including online banking, bill pay, mobile deposit, external transfers, and more.

The Role

As a Full Stack Customer Service Representative, you'll be the primary point of contact for our members, providing exceptional support through various digital channels, including chat, messaging, email, and phone. You'll be responsible for resolving member inquiries, solving problems, and assisting with transactions and lending inquiries in a timely and efficient manner. Your expertise will be essential in cross-selling arenaflex products and services, as well as opening and closing deposit accounts of all types.

A Day in the Life

A typical day in the life of a Full Stack Customer Service Representative at arenaflex will include:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Skills and Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements

To ensure the success of our Telecommuting Program, we require:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

Training and Onboarding

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you'll receive comprehensive training and onboarding.

Why Join arenaflex?

At arenaflex, we're committed to creating a safe and inclusive work environment that values diverse talents and welcomes individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team, allowing us to make better decisions, be more innovative, and better serve our members and communities.

Benefits and Perks

As a full-time employee of arenaflex, you'll enjoy an array of benefits and perks, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

Apply Now

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Simple Application Process

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