Experienced Full Stack Customer Support Specialist – Work From Home (WFH) – Technology Support

Join arenaflex, a global leader in communications and technology, as a Customer Support Specialist and redefine how our customers engage with the latest product offerings, media, and entertainment from the comfort of your home.

About arenaflex

arenaflex is a renowned global leader in communications and technology, dedicated to delivering innovative solutions that transform the way people connect, communicate, and access information. With a rich history of innovation and a commitment to excellence, arenaflex has become a household name, synonymous with quality, reliability, and customer satisfaction. As a Customer Support Specialist at arenaflex, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers.

Job Description

Position at a Glance:

*

Location:

Remote (Work From Home)

Start Date:

Immediate openings available

Company:

arenaflex

Compensation:

Competitive salary

Position:

Customer Support Specialist (WFH) - TECH SUPPORT

Job Summary:

As a Customer Support Specialist at arenaflex, you will serve as the first line of technical support for our consumer or business customers, providing expert assistance and resolving complex technical issues with ease. You will be responsible for handling a wide range of call types, from service support and billing to retention and repair, and will need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease and provide exceptional customer service.

Key Responsibilities:

* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.

• Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
• Assist customers with products and services, such as laptop connect services, including air cards, USB devices, initial setup, configuration of arenaflex-provided software and applications.
• Proactively engage T3 support (network and IT) to address and resolve issues.
• Remain proficient in all billing, rate plan, and feature matters.

WFH Requirements:

* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide equipment (keyboard, monitor, computer, mobile device, etc.).

• Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Preferred Qualifications:

* 6 months to 1 year of customer service/sales work experience

• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance

What's in it for you?

* Paid-training that you will be required to complete from home, as well as resources to encourage your career growth.

• A competitive compensation package, with variant competitive pay dependent on experience.
• An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
• 50% employee discount on eligible arenaflex wireless plans (up to two accounts per employee) and wireless accessories, AT&T wireless home phone and internet (up to 10 lines), AT&T phone (formerly U-verse Voice) and Digital Life.
• 4-6 weeks of paid training on the latest technology, devices, and our entire lineup of products, services, and promotions.

Work Environment and Company Culture:

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and thrive. As a Customer Support Specialist at arenaflex, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.

Note:

arenaflex will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, and local laws. Apply for this job