Experienced Customer Service Representative – Airport Location at arenaflex
Join the arenaflex Team and Revolutionize the Customer Experience
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join the arenaflex team as a Customer Service Representative at our Eagle County Regional Airport location. As a key member of our team, you will play a vital role in providing top-notch customer service, ensuring customer satisfaction, and driving business growth.
About arenaflex
arenaflex is a leading provider of innovative mobility solutions, operating the Enterprise Rent-A-Car and National Car Rental brands. With a strong commitment to customer satisfaction, arenaflex has been consistently recognized as one of the top places to work. Our mission is to become the world's best and most trusted mobility company, and we're looking for talented individuals like you to help us achieve this vision.
Job Summary
As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face, in a fast-paced airport location. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Key Responsibilities
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins, and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features, and other services
- May sell optional protection products, upgrades, fuel options, and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as:
+ Research and billing support tasks + Accounts receivables + Transfer and key logs + Run miscellaneous reports + Supply maintenance + Process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Available Schedule
* Monday: 12:30 PM - 9:00 PM
- Tuesday: 12:30 PM - 9:00 PM
- Wednesday: 12:30 PM - 9:00 PM
- Thursday: 12:30 PM - 9:00 PM
- Friday: 12:30 PM - 9:00 PM
- Saturday: OFF
- Sunday: OFF
What We Offer
* Competitive salary up to $23.50 per hour
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401(k) with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Bonus incentives
- Opportunities for career growth and advancement
Requirements
* Must be at least 18 years of age
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol-related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months customer service experience in a fast-paced environment
- Must have worked 12 (twelve) months or more at most recent employer
- Experience working late nights preferred
Why Join arenaflex?
* Be part of a dynamic and growing company that values customer satisfaction and employee growth
- Enjoy a competitive salary and benefits package
- Develop your skills and knowledge through local training and hands-on experience
- Work in a fast-paced and exciting environment with diverse customers
- Opportunities for career growth and advancement
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to the arenaflex team. Apply To This Job Apply for this job