Experienced Customer Service Representative - Loyalty Services
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and passionate Customer Service Representative to join our team. As a key member of our Loyalty Services department, you'll play a vital role in delivering exceptional customer experiences, driving retention, and promoting the value of our products and services. If you're a people person with a knack for problem-solving and a passion for delivering outstanding service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and supportive community that values collaboration, creativity, and continuous learning.
Job Summary
We're seeking an experienced Customer Service Representative to join our Loyalty Services team. As a Customer Service Representative, you'll be the first point of contact for customers, addressing their concerns, inquiries, and activities. Your primary focus will be on retention and promoting the value of our products and services, creating a positive customer experience through professionalism, friendliness, and product knowledge.
Responsibilities
As a Customer Service Representative, your key responsibilities will include:
- Supporting policyholders with insurance product information
- Assisting customers via inbound and outbound calls, including those wishing to cancel their insurance coverage, reviewing products, benefits, and resolving service or claims issues
- Matching products with client needs
- Helping collect current and past-due premiums
- Providing detailed information about policy statuses
- Assisting with basic technical troubleshooting for website or app-related issues
- Consistently meeting or exceeding departmental standards, including quality, average handle time, auxiliary time, after-call work, and other KPIs
- Exhibiting and practicing arenaflex's common purposes and shared traits, supporting process improvements, and providing feedback to leadership
- Performing other duties as assigned
- Working various shifts within 8:30 a.m. to 7:00 p.m. EDT timeframe, Monday through Friday, with a hybrid work schedule (3 days in office, 2 days remote)
- Upholding the values of personal connection, empathy, problem-solving, and ownership
- Taking an organized and logical approach to solving problems, breaking down complex issues into manageable parts, and identifying root causes
- Demonstrating a desire and capacity to expand expertise, develop new skills, and grow professionally
- Going above and beyond the job requirements, meeting objectives on time with minimal supervision
- Adapting to changing circumstances, prioritizing competing demands, and navigating uncertainty
- Executing plans effectively, driving for results, and taking accountability for outcomes
- Upholding and modeling arenaflex values, acting ethically, and maintaining professional integrity while collaborating across teams
Requirements
To be successful in this role, you'll need:
- Previous experience working as a customer service representative
- Friendly and professional demeanor
- Excellent communication and interpersonal skills
- Critical thinking and problem-solving skills
- Basic computer skills and knowledge of database software
- Attention to detail, organizational skills, and time management skills
- Ability to work a flexible schedule to meet business needs
- Ability to remain calm under pressure
- Ability to explain detailed policy concepts in simple terms
- Bilingual (English/Spanish) skills
- 1-2 years of experience in customer service
- 1-2 years of contact center experience
- Previous experience with retention efforts to retain customers (preferred)
- Previous phone sales experience is a plus
- High school diploma required; bachelor's degree (preferred)
What We Offer
As a valued member of our team, you'll enjoy:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible work arrangements, including remote work options
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and training resources
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development through training and education programs
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We can't wait to hear from you!
Contact Information
Rebecca Sami +1 (312) 884-0419 [email protected]
Refer a Colleague
Do you know someone who would be interested in this role? Submit your referral directly by emailing the contact listed above or submitting them through our referral form. If your referral is hired and meets all other eligibility criteria, you'll receive a referral bonus!
Apply Now
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together! Apply To This Job Apply for this job