Experienced Trainer - Customer Education: Delivering Exceptional Learning Experiences at arenaflex
We're on a mission to revolutionize the way organizations make decisions, and we're looking for a skilled Trainer - Customer Education to join our team at arenaflex. As a leader in people analytics, we believe in a 'people-first' approach to business strategy, and our innovative technology transforms the way organizations elevate their employees and drive better business outcomes. We're embarking on an exciting new chapter in our growth story, and we're seeking talented individuals who can help both arenaflex and our customers grow, evolve, and win!
About arenaflex
arenaflex is a pioneering company that's changing the game in people analytics. Our mission is to empower organizations to make data-driven decisions, and our cutting-edge technology is designed to elevate employees and drive better business outcomes. We're passionate about creating a culture that values collaboration, innovation, and continuous learning. Our team is dedicated to delivering exceptional learning experiences that foster strong customer relationships, drive customer adoption, retention, and renewal.
Visier University: A Hub for Customer Learning
Visier University is our dedicated learning platform that's designed to create best-in-class learning experiences for our customers. Our trainers play a vital role in making it easy for customers to realize the full value of our solutions, and we're looking for a skilled Trainer - Customer Education to join our team. As a Trainer - Customer Education, you'll be responsible for delivering data-centric instructor-led training to customers via virtual and in-person classrooms, enabling customers to train their own users through effective execution of a Train the Trainer program, and working with customers and colleagues to ensure training experiences are supporting defined learning objectives.
Key Responsibilities
As a Trainer - Customer Education at arenaflex, you'll have the opportunity to make a significant impact on our customers' success. Your key responsibilities will include:
- Delivering data-centric instructor-led training to customers via virtual and in-person classrooms
- Enabling customers to train their own users through effective execution of a Train the Trainer program
- Working with customers and colleagues to ensure training experiences are supporting defined learning objectives
- Evaluating and collecting feedback from customers/learners on curriculum, activities, learning environments, and impact
- Developing delivery strategies that maximize engagement, retention, and adoption
- Managing and maintaining customer sandbox environments for use before, during, and after training sessions
- Incorporating change management practices into training strategies, where applicable
- Supporting and reviewing content creation across both eLearning and ILT catalogs
- Maintaining an in-depth technical knowledge of all arenaflex products
- Providing ongoing feedback and insight to maximize training impact, platforms, and resources
- Supporting special projects as needed
What You'll Bring to the Table
We're looking for a skilled Trainer - Customer Education who has a strong background in education, adult learning, facilitation/training, coaching, instructional design, or an equivalent combination of experience and professional certifications. Your experience should include:
- Qualifications in Education, adult learning, facilitation/training, coaching, instructional design, or an equivalent combination of experience and professional certifications
- An experienced facilitator/training, you've delivered technical training to external audiences or customers
- Experience with technical products and/or subject matter, understanding of coding language(s) and/or databases a plus
- A confident creator, you've built ILT courses that deliver technical concepts to audiences of varying technical knowledge
- Exposure to or demonstrated skills in credential programs a plus
- Experience working in technology or SaaS industry is preferred
Our Values
At arenaflex, we're passionate about creating a culture that values collaboration, innovation, and continuous learning. Our values are:
- You roll up your sleeves
- You make it easy
- You are proud
- You never stop learning
- You play to win
Compensation and Benefits
The base pay range for this position is $95k - 120k per year, plus bonus. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge, and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We offer a range of benefits, including:
- Competitive salary and bonus structure
- Comprehensive health and wellness benefits
- Professional development opportunities
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Take the Next Step
If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. Apply for this job