Immediate Hiring: Remote Customer Service Representative - Outreach Specialist at arenaflex
At arenaflex, we're revolutionizing the way we approach customer service, and we're looking for talented individuals to join our team as Remote Customer Service Representatives - Outreach Specialists. As a key member of our team, you'll have the opportunity to shape the future of customer service and make a real impact on our clients' experiences.
About arenaflex
arenaflex is a leading provider of innovative solutions in the healthcare industry. We're dedicated to delivering exceptional customer service and building long-lasting relationships with our clients. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.
Job Summary
As a Remote Customer Service Representative - Outreach Specialist, you'll be responsible for handling high-volume telephonic traffic with hospitals and providers on behalf of our healthcare clients. Your primary goal will be to schedule or secure the delivery of medical records from across the country. You'll coordinate the medical record collection process, update contact and demographic information, schedule an extraction of medical records, and coordinate any necessary follow-up.
Key Responsibilities
* Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval
- Retrieve medical record images from provider facilities efficiently and professionally
- Manage documentation requests and scheduling of document exchange
- Follow-up on outstanding document requests that are past due
- Document all communications in our system
- Types and transmits correspondence as necessary
- Process records and documentation according to arenaflex standards
- Provide EOD update and report to supervisor after completing an onsite retrieval appointment
- Minimize interruption to provider office while observing HIPAA standards and regulations
Required Knowledge and Skills
* Ability to navigate Windows-based screening system effectively
- Basic knowledge of Microsoft Office products
- Understanding of customer service processing requirements
- Ability to place and receive calls via computer interface
- Track/monitor/retrieve information on calls
- Understanding of the management of call queues and experience in it
- Familiarity with components of standard Medical Records
- 2+ years of experience working in a professional office environment
- Relevant call center experience, healthcare industry a strong plus
Preferred Qualifications
* Call center background
- Telephone Etiquette
- Excellent customer service skills
- Data Entry Skills
- Intermediate knowledge of Outlook, Teams, Word, and Excel
Work Environment and Culture
As a Remote Customer Service Representative - Outreach Specialist at arenaflex, you'll have the opportunity to work in a dynamic and supportive environment. Our team is passionate about delivering exceptional customer service, and we're committed to providing the tools and resources you need to succeed. You'll have the flexibility to work from home and enjoy a competitive salary and benefits package.
Compensation and Benefits
* Competitive salary of $17 per hour
- Opportunity to work from home
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Professional development opportunities
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service Representative - Outreach Specialist, you'll have the opportunity to work with a talented team and develop your skills in customer service, communication, and problem-solving. We offer a range of training and development programs to help you succeed in your role and advance your career.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application. Apply To This Job
Simple Application Process
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Note
arenaflex is a leading provider of innovative solutions in the healthcare industry. We're dedicated to delivering exceptional customer service and building long-lasting relationships with our clients. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. Apply for this job