Experienced Part-Time Remote Call Center Customer Service Representative – Healthcare and Transportation Services

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Part-Time Remote Call Center Customer Service Representative, you'll play a vital role in providing prompt and courteous support to the members of our health plan partners, addressing inquiries about our transportation services. If you're a motivated and empathetic individual with excellent communication skills, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare and transportation industries. Our mission is to empower individuals and communities by delivering high-quality services that promote health, wellness, and mobility. With a strong commitment to customer satisfaction, we're dedicated to building long-term relationships with our clients and partners.

Job Summary

As an Alivi Customer Service Representative (CSR), you'll be responsible for handling inbound calls from health plan members and representatives, addressing inquiries about our transportation services. You'll work closely with our team to provide exceptional support, ensuring that our clients receive the highest level of service. Your primary responsibilities will include:

• Handling inbound calls from health plan members and representatives, regarding transportation services offered through our health plan
• Meeting or exceeding productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Following all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalating transportation and customer service concerns to contact center leadership team

Key Responsibilities

* Handle inbound calls from health plan members and representatives, addressing inquiries about our transportation services

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Provide exceptional support to health plan members and representatives, ensuring that their needs are met and exceeded
• Collaborate with our team to resolve complex issues and provide solutions to our clients

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Ability to sit for 4 hours or more a day wearing a headset
• Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
• Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Ability to adapt to high and fast-paced call volume

Preferred Qualifications

* Bilingual or multilingual skills, with fluency in Spanish

• Experience working in a healthcare or transportation industry
• Familiarity with HIPAA and compliance protocols
• Strong problem-solving and critical thinking skills
• Ability to work in a team environment and collaborate with colleagues

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our virtual team is dedicated to providing exceptional support to our clients, and we're committed to creating a positive and inclusive work environment. You'll have access to:

• On-the-job training and development opportunities
• Collaborative and supportive team environment
• Flexible scheduling and work arrangements
• Recognition and rewards for outstanding performance
• Opportunities for career growth and advancement

Compensation and Benefits

* Competitive hourly rate of $16.50 per hour

• 401(k) matching program
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home arrangement

Application Process

If you're a motivated and empathetic individual with excellent communication skills, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Ready to Join Our Team?

If you're a reliable and motivated individual with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our team and take the first step towards a rewarding career with arenaflex. Apply for this job