Experienced Full Stack Customer Service Representative – Clinical Support

Join arenaflex's Innovative Team and Revolutionize Healthcare Customer Service!

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for resolving complex issues? If so, we have an exciting opportunity for you to join arenaflex's dynamic team as a Customer Service Representative, Clinical Support!

About arenaflex

arenaflex is a forward-thinking organization that empowers individuals to live healthier and longer. Our innovative approach to healthcare has earned us a reputation as a leader in the industry. As a Customer Service Representative, Clinical Support, you will be part of a high-volume call center team that provides exceptional customer service nationwide for our specialty network programs.

The Best of Both Worlds: Remote Work and Competitive Compensation

Experience the flexibility of working from home while enjoying a competitive salary and benefits package. Our remote work setup allows you to work from the comfort of your own space, equipped with company-provided technology and a stable internet connection. Plus, with opportunities for bonuses and merit-based pay increases, you'll have the chance to grow your earnings and advance your career.

Responsibilities

As a Customer Service Representative, Clinical Support, you will be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To succeed in this role, you will need:

• A high school diploma or equivalent
• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Customer Service Representative, Clinical Support, you will demonstrate:

• The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• The ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• The ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary work, able to sit for long periods of time
• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

You will work in a work-from-home (WFH) environment with a stable internet connection and company-provided technology equipment.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. We welcome applications from qualified individuals with disabilities or disabled veterans. If you require an accommodation, please contact our Human Resources Department at (800) 848-3555 x6702.

Apply Today!

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join arenaflex's innovative team! Apply for this job