Epic Certified EHR Systems Analyst III (EpicCare Ambulatory)

About the position Adventist Health Roseville is seeking an Epic‑Certified EHR Systems Analyst III for a full‑time, day‑shift position. We are looking for a strong candidate who can work primarily remotely, with the ability to travel up to 25% as required by the role. Candidates must have at least five (5) years of recent Epic Ambulatory experience. EpicCare Ambulatory certification is highly desirable, with a strong preference for candidates certified in Bones or Wisdom. Experience supporting Occupational Health or Occupational Medicine workflows in Epic is strongly preferred, including any exposure to the Epic Occupational Medicine (Occ Med) module. Leads the implementation and support of hospital information systems. Leads the planning, design, implementation, and maintenance of the existing systems and has a working knowledge of the applications for support and troubleshooting. Liaises between technical support, customers, and project teams in the design, implementation, and training of our healthcare information systems and any new enhanced systems. Utilizes comprehensive knowledge of Epic EHR system capabilities and functional use. Develops, recommends, and oversees implementation of policies and procedures for areas of responsibility.

Responsibilities

• Serves as a senior member of the team, dedicated to the design, build and testing of electronic documentation solutions that support clinical and revenue cycle workflow.
• Leads project meetings and works cooperatively with team members to assign duties with the overall program and related projects with minimal managerial oversight.
• Facilitates application workflow design and application integration sessions.
• Designs, configures, tests, debugs, documents, and maintains programs/applications.
• Collaborates, researches, and analyzes to develop, configure, and modify moderately complex information systems based on or related to user system design specifications while utilizing established standards and departmental protocols.
• Designs and develops test scripts and materials for end-to-end workflow testing.
• Performs unit, system and integration testing per standards, documents outcomes.
• Evaluates user requests for special enhancements to systems.
• Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
• Installs and tests software per release checklist guidelines.
• Manages the planning and installation of automated systems.
• Works with end-users to develop specifications for the purchase, development and installation of software systems.
• Monitors progress of the plan and proposes corrective action where indicated.
• Utilizes appropriate planned change management models, principles and techniques in system planning, development, implementation and evaluation.
• Designs, develops, and monitors measurements of process improvements, including those enabled by standardized workflows.
• Provides ongoing support for existing computer applications.
• Provides support for problem resolution; escalates the problem to senior level personnel if necessary.
• Implements solutions, communicates to end users and tracks resolution.
• Analyzes incidents, identifying trends and major issues.
• Conducts routine status meetings with end users and leadership.
• Provides leadership support to analysts and team and to end-users regarding system applications.
• Maintains service level agreements with various end-user departments and enterprise business units.
• Supports the preparation and delivery of training materials and formal/informal training.
• Identifies educational opportunities related to standard applications and operational use of them.
• Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency.
• Leads various user group meetings as assigned.
• Mentors support groups to assist with their understanding of applications and processes.
• Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours.
• Provides on call support as needed of the most critical applications.
• Troubleshoots and resolves system issues escalated by the help desk.
• As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions.
• Travel could occur during standard off-hours support times.
• Performs other job-related duties as assigned.

Requirements

• Bachelor's Degree or equivalent combination of education/related experience: Required
• Five years' healthcare IT application/technical experience: Required
• Five years' of applicable Epic application experience: Required
• Epic Certification/Accreditation in area of responsibility: Required

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