Fund Operations Associate

We are a profitable, mission-driven fintech company that provides quality financial services for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives. At True Link, we’re building better financial services for people with complex needs — including older adults, people with disabilities, and those recovering from addiction. Our clients rely on us to deliver secure, reliable, and thoughtful support for critical financial functions. As a Fund Operations Associate for our accounting function, you’ll play a key role in maintaining the integrity of our trust and investment operations. You’ll be part of a team that oversees daily custody and cash operations — including portfolio valuations, reconciliations, NAV maintenance, and participant transactions — ensuring accuracy, timeliness, and seamless coordination across internal teams and external partners. This collaborative role is essential to supporting our mission and improving the financial lives of those who depend on us. What You’ll Do

• Perform daily valuations and reconcile portfolios to custodial and market data
• Manage custody, cash, and participant transactions within fund accounting systems
• Maintain accurate NAV and participant records in pooled trust structures
• Resolve reconciliation issues and support monthly/quarterly reporting and audits
• Collaborate across teams to support investment and trust accounting workflows
• Drive process improvements and support system migrations and fund launches
• Handle ad-hoc reporting and operational support as needed

Who You Are

• Recent college graduate with 1–2 years of experience in fund accounting, investment operations, or financial services, preferably within an investment management firm, trust company, or fund administrator
• Solid understanding of daily valuation processes, cash management, and transaction processing across multiple asset classes
• Detail-oriented and methodical, with a strong ability to maintain accurate records and reconcile complex financial data
• Proficient in Excel and comfortable working with accounting platforms, custodial systems, and financial reporting tools
• Familiarity with pooled trusts, unitized fund structures, or collective investment vehicles—or a strong interest in learning about them
• Strong analytical and problem-solving skills, with the ability to think critically and escalate issues appropriately
• Thrives in a process-driven, deadline-oriented environment and seeks opportunities to improve workflows and increase operational efficiency
• Excellent communicator and team collaborator, able to work effectively across internal departments and with external partners
• Proactive, reliable, and adaptable—ready to support a mission-driven organization focused on delivering high-quality service to clients and beneficiaries

Why You’ll Love Us

• We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve.
• With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country - and we’ve got the potential to reach many more.
• Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can sleep soundly every night knowing you are doing a really wonderful thing by getting our services into more hands.
• We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities.
• We offer competitive wages, health, dental and vision coverage, paid parental leave, 12 paid holidays each year, your own professional development budget, and an awesome vacation package.
• We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We also meet up in-person: we have small offices in San Francisco and in Kingston NY, and we also love our in-person team get-togethers around the country.

If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team. Apply tot his job Apply To this Job