Experienced Customer Service Representative - UK Remote
At arenaflex, we're revolutionizing the way people experience the world's most breathtaking ski destinations. As a Customer Service Representative, you'll be at the forefront of our mission to deliver unparalleled customer experiences, empowering skiers to plan, book, and enjoy their dream ski holidays with ease.
About arenaflex
arenaflex is a trailblazing company that's transforming the $80B ski travel industry with its cutting-edge self-service platform. Our innovative technology connects customers with hundreds of suppliers via API integrations, providing real-time prices and availability for millions of ski trip combinations. From accommodations and flights to ski passes and gear, our platform empowers customers to customize their ski holiday with precision and ease. With a product released just over three years ago, we've already achieved remarkable success, approaching $100M in sales while growing profitably. Our commitment to customer satisfaction and continuous improvement has earned us a reputation as a leader in the industry.
The Role
As a Customer Service Representative, you'll be the main point of contact for our customers throughout their journey at arenaflex. Your primary responsibilities will include:
- Taking ownership of client onboarding, professional services, and consulting to ensure a unique customer experience
- Serving as the main point of contact for our customers throughout their journey at arenaflex
- Providing pre-booking advice on where and how to book a ski trip
- Offering post-booking support according to customers' needs
- Supporting customers during their trip to give a great customer experience
- Representing the voice of the customer and influencing product development roadmap
- Liaising between arenaflex customers and suppliers for requests, complaints, and updates
Requirements
To succeed in this role, you'll need:
- Native English speaker
- 3+ years of experience in customer service
- 2+ years of experience in Travel Tech B2C
- Experience working with support and CRM systems, preferably Hubspot, Front, Zendesk, and Intercom
- Preferably In-Resort team experience
- Excellent written and verbal communication skills
- Strong technical skills and self-learning ability to understand multi-platform systems
- Ski experience (advantageous but not required)
What We Offer
As a Customer Service Representative at arenaflex, you'll enjoy:
- A competitive salary
- A full-time remote position with a rotating shift work schedule, including weekends and evenings
- A contract of up to 8 months, with an option for renewal
- Opportunities for career growth and professional development
- A dynamic and supportive team environment
- A chance to make a real impact on customer satisfaction and product development
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our customers to achieve their dreams. If you share our vision and values, we invite you to join our team. As a Customer Service Representative, you'll have the opportunity to:
- Work with a cutting-edge technology platform that's revolutionizing the ski travel industry
- Collaborate with a talented and dedicated team of professionals who share your passion for customer satisfaction
- Develop your skills and expertise in customer service, travel tech, and CRM systems
- Contribute to the growth and success of a rapidly expanding company
- Enjoy a dynamic and supportive work environment that values work-life balance and employee well-being
How to Apply
If you're a motivated and customer-focused individual with a passion for the ski industry, we encourage you to submit your application today. Please visit our website to learn more about our company culture and values, and to apply for this exciting opportunity. Apply To This Job Apply for this job