Experienced Full Stack Airport Customer Service Co-op – Aviation Management and Operations
Join arenaflex, a leading airline, in a dynamic and challenging role as an Airport Customer Service (ACS) Co-op. This position offers a unique opportunity to gain hands-on experience in the aviation industry, working with various departments, and contributing to the success of arenaflex's Salt Lake City (SLC) hub in Utah.
About arenaflex
arenaflex is a world-renowned airline that has been a leader in the aviation industry for decades. With a strong commitment to customer satisfaction, safety, and innovation, arenaflex has established itself as a trusted brand. As a Co-op at arenaflex, you will be part of a dynamic team that is dedicated to delivering exceptional service to our customers.
Key Responsibilities
As an Airport Customer Service Co-op, you will be responsible for:
- Collaborating with various departments, including Above Wing (AW), Below Wing (BW), and Airport Coordination Center (ACC), to drive operational performance and improve customer satisfaction.
- Participating in Incident Analysis reports and Injury Prevention Group sessions to identify areas for improvement and implement safety measures.
- Attending station safety meetings to ensure compliance with safety protocols and regulations.
- Engaging in employee recognition events to foster a positive work environment.
- Analyzing data to identify trends and areas for improvement in operational performance.
- Developing and implementing solutions to improve customer satisfaction and operational efficiency.
- Working with external business partners, such as TSA, DOT, and aircraft cleaning vendors, to ensure seamless operations.
What You Need to Succeed
To be successful in this role, you will need:
- To be enrolled in an undergraduate degree program with an aviation management discipline during the duration of the Co-op.
- A competitive GPA and good academic standing with your university.
- A strong aspiration to work in the field of Aviation or Airline Management.
- Competency in skills such as data collection and analysis, reading and summarizing new regulations, and problem-solving.
- Working knowledge of Microsoft Outlook, Access, Word, Excel, Forms, PowerPoint, and Smartsheet.
- Excellent communication skills, with the ability to process complicated issues quickly and maintain confidentiality when dealing with sensitive information.
- The ability to acquire a SIDA badge for SLC, including a U.S. Customs seal and SLC driving endorsement, and pass Delta's Physical Agility Test (PAT) to complete essential physical ramp functions.
- A strong commitment to safety and security, with the ability to prioritize the safety and security of self, others, and personal data.
- The ability to work effectively in a diverse environment, embracing diverse people, thinking, and styles.
- A high school diploma, GED, or high school equivalency.
- Be at least 18 years of age and have authorization to work in the United States.
What Will Give You a Competitive Edge
To stand out in this role, you will need:
- To be a self-starter, with the ability to multitask and think innovatively.
- To be actively engaged with the community and/or student organizations, particularly if aviation-focused.
- Project Management experience or similar academic immersion.
Co-op Program Outline
As a Co-op at arenaflex, you will spend three alternating semesters working full-time at the airline. This will provide you with a unique opportunity to gain hands-on experience in the aviation industry, while also pursuing your academic studies. At the end of the program, you will have one full year of experience, making you a competitive candidate for future roles within the industry.
Benefits and Perks
As a Co-op at arenaflex, you will enjoy a range of benefits and perks, including:
- A competitive salary.
- Standby travel anywhere in the Delta system while off duty.
- Eligibility for the Propel Pilot Career Path Program.
- Career Development opportunities.
- Volunteer Community Service opportunities.
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment, where employees feel valued and supported. As a Co-op, you will be part of a dynamic team that is dedicated to delivering exceptional service to our customers. You will have the opportunity to work with a diverse range of people, from different backgrounds and cultures, and will be encouraged to contribute your ideas and perspectives.
Compensation and Perks
arenaflex offers a competitive salary and a range of benefits and perks, including:
- A competitive salary.
- Standby travel anywhere in the Delta system while off duty.
- Eligibility for the Propel Pilot Career Path Program.
- Career Development opportunities.
- Volunteer Community Service opportunities.
How to Apply
If you are a motivated and ambitious individual who is passionate about the aviation industry, we encourage you to apply for this exciting role. To apply, please visit our website and submit your application, including your resume and a cover letter. We look forward to hearing from you!
Contact Information
If you have any questions or would like to learn more about this role, please contact us at [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment, where employees feel valued and supported.
Disclaimer
arenaflex reserves the right to modify or withdraw this job posting at any time, without notice. arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. Apply for this job