Experienced Customer Happiness Advocate – Remote Customer Support Specialist (Europe)
Join arenaflex, a dynamic and innovative retail venture, as a Customer Happiness Advocate in our remote customer support team. As a key member of our global team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing top-notch support to our customers across Europe.
About arenaflex
arenaflex is a leading retail venture that offers an exciting way to discover and get brand-named merchandise while providing brands with a powerful way to build brand awareness and increase sales without jeopardizing their pricing power. Our unique business model has allowed us to form strong partnerships with the world's leading brands and retailers, including Walmart, who are using our platforms to move their inventory.
About DealDash
DealDash is the world's largest provider of pay-to-participate auctions, with over 10 million registered shoppers and 92% of revenue coming from repeat buyers. Founded in 2009, DealDash continues to grow, offering a unique and exciting shopping experience to our customers. Our customer support team is spread across the globe, providing 24/7 service to our amazing customers.
Job Description
As a Customer Happiness Advocate, you will be responsible for:
- Answering customer inquiries through email, chat, and phone
- Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun in the auctions
- Ensuring customers receive the best customer service possible by responding to customers in real-time with the highest quality answer and experience possible
- Completing follow-up documentation after each customer ticket
- Offering needs-based solutions, not pushy sales
- Owning your own development through reflection, reviewing past interactions, and preparing to take initiative on opportunities
Responsibilities
* Adhering to a daily schedule that includes a mix of phones, four (4) simultaneous chats, and emails
- Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun in the auctions
- Ensuring customers receive the best customer service possible by responding to customers in real-time with the highest quality answer and experience possible
- Completing follow-up documentation after each customer ticket
- Offering needs-based solutions, not pushy sales
- This is not a regular 9-5 job - We have 24/7 customer support so we are seeking night owls and weekend warriors alike!
- Owning your own development through reflection, reviewing past interactions, and preparing to take initiative on opportunities
Requirements
* Citizen or in possession of a work permit from Finland, the UK, or Spain
- Advanced computer skills
- Fluent professional English proficiency
- Type a minimum of 50 words per minute (Test yourself online if unsure!)
- Excellent written and spoken communication skills
- Ability to multi-task in a fast-paced environment
- Willingness to help our customers and provide them with a personal experience
- Creative problem solver
- Ability to continuously develop and adapt to a growing team
- You hold yourself to high ethical standards
- Proofread your application!
Benefits
* Home office: We will provide any upgrades you need to your home office setup
- A Kindle with unlimited budget: Any Business Book is yours to read!
- Team offsites: We get together as a full team every year, the last ones were in Crete, Helsinki, and Nice.
- Pizza Fridays: At least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.
- Gifts: We believe in celebrating... it's part of our Work Hard / Play Hard Culture!
Why Join arenaflex?
* Live where you've dreamed, work where you're happy!
- Join a dynamic and innovative retail venture that offers a unique and exciting shopping experience to our customers
- Be part of a global team that is passionate about delivering exceptional customer experiences
- Enjoy a flat meritocratic org structure, where everyone has the freedom to serve our customers the best way they know how
- Take ownership of your development and growth, with opportunities to learn and adapt to a growing team
- Enjoy a Work Hard / Play Hard culture, where we celebrate our successes and have fun together!
How to Apply
If you are passionate about delivering exceptional customer experiences and are looking for a dynamic and innovative retail venture to join, please apply to this role through the link below: Apply For This Job We look forward to hearing from you!
About arenaflex
arenaflex is a leading retail venture that offers an exciting way to discover and get brand-named merchandise while providing brands with a powerful way to build brand awareness and increase sales without jeopardizing their pricing power. Our unique business model has allowed us to form strong partnerships with the world's leading brands and retailers, including Walmart, who are using our platforms to move their inventory.
About DealDash
DealDash is the world's largest provider of pay-to-participate auctions, with over 10 million registered shoppers and 92% of revenue coming from repeat buyers. Founded in 2009, DealDash continues to grow, offering a unique and exciting shopping experience to our customers. Our customer support team is spread across the globe, providing 24/7 service to our amazing customers.
Our Values
* Putting the Customer first in everything we do
- Small teams with lots of autonomy
- Making data-driven decisions
- Being candid, fair, and honest
- Maintaining a flat meritocratic org structure
- Managing through social trust, not control
- Allowing people to work from wherever and whenever (with a few exceptions) - results matter, not hours
Join the arenaflex Team
If you are passionate about delivering exceptional customer experiences and are looking for a dynamic and innovative retail venture to join, please apply to this role through the link below: Apply For This Job We look forward to hearing from you! Apply for this job