Experienced Full Stack Customer Service Representative – Health Insurance Billing Resolution Specialist

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing top-notch customer service to our clients. As a seasoned Customer Service Representative, you'll play a vital role in resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. If you're a detail-oriented, friendly, and tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering patients, providers, and payers with cutting-edge technology and personalized support. Our team of experts is committed to making a meaningful impact in the lives of our clients and their patients. As a remote Customer Service Representative, you'll be part of a dynamic and collaborative environment that values flexibility, innovation, and customer satisfaction.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Reviewing Explanation of Benefits (EOBs) to resolve patient medical billing inquiries
• Collecting payments and assisting with patient inquiries regarding their medically billed charges
• Working with electronic medical systems to resolve billing discrepancies and denials
• Maintaining accurate time tracking and reporting
• Participating in online team meetings and company Q&A forums
• Meeting daily quality and productivity quotas
• Providing exceptional customer service to patients and clients via phone, email, and chat
• Collaborating with internal teams to resolve complex billing issues
• Staying up-to-date with industry developments and regulatory changes

Requirements

To succeed in this role, you'll need:

• A minimum of 1 year of experience in customer service, preferably in the healthcare industry
• Excellent verbal, written, and social communication skills
• Attention to detail and accuracy in resolving billing inquiries and resolving patient complaints
• Previous experience working with electronic medical systems
• Ability to navigate multiple systems and software programs
• Friendly and professional demeanor
• Ability to work in a remote, quiet environment
• High-speed internet access (speed test required)
• Personal computer (Windows-based) capable of running multiple systems and software programs
• Personal phone for work purposes
• Availability to work Monday through Friday during Hawaii Standard Time
• Ability to complete mandatory on-boarding training
• High-speed internet access (speed test required)

Preferred Qualifications

* Experience working with health insurance and medical billing systems

• Knowledge of EOBs and billing regulations
• Ability to navigate multiple software programs and systems
• Experience working in a fast-paced, high-volume call center environment
• Certification in customer service or a related field

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a remote environment with minimal supervision
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Friendly and professional demeanor
• Ability to work in a fast-paced, dynamic environment

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative at arenaflex, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career growth opportunities within the company
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our clients and their patients. As a remote Customer Service Representative, you'll be part of a dynamic and collaborative environment that values flexibility, innovation, and customer satisfaction.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate of $18.50 per hour (per client contract)
• Opportunities for career growth and advancement
• Flexible work arrangements, including remote work options
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Ongoing training and development opportunities to enhance your skills and knowledge

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team of experts at arenaflex and take the first step towards a rewarding and challenging career in customer service.

Note:

This is a contract position paid on a 1099 basis. Work term is based on client contract term. A full 40 work week must be completed. Position starts immediately. Apply for this job