Experienced Full Stack Customer Support Representative – Inbound Messaging – Japanese – Music Streaming

Are you passionate about music and thrive on providing exceptional customer service? Do you have a strong desire to create a unique experience for each individual customer? If so, we invite you to join arenaflex, a leading music streaming service, as a Customer Support Representative. As a member of our team, you will respond to customer inquiries via inbound messages in Japanese, providing top-notch support to our users.

About arenaflex

arenaflex is a global provider of managed digital engagement services, with a team of 10,000+ Mods who chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands. We bring companies closer to their customers than ever before, with experienced Mods available in 50+ languages in 70+ countries.

Job Summary

We are seeking experienced Customer Support Representatives to join our team, providing exceptional support to our users via inbound messages in Japanese. As a Customer Support Representative, you will be responsible for responding to customer inquiries, resolving issues, and providing a unique experience for each individual customer. If you have a strong desire to create a unique experience for each individual customer, enjoy providing exceptional Customer Support, and are proficient in Japanese and English, we encourage you to apply.

Responsibilities

As a Customer Support Representative, your responsibilities will include:

• Responding to customer inquiries via inbound messages in Japanese
• Resolving customer issues in a timely and professional manner
• Providing a unique experience for each individual customer
• Collaborating with other team members to resolve complex customer issues
• Participating in ongoing training and development to improve customer support skills
• Meeting productivity and quality standards

Requirements

To be successful in this role, you will need:

• Strong desire to create a unique experience for each individual customer
• Experience providing Customer Support via inbound web messages
• Ability to quickly identify and resolve customer issues
• Proficiency in Japanese and English (business level)
• Ability to work in a fast-paced environment and meet productivity and quality standards
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Workspace Requirements

To perform this role, you will need:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on your mobile device
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

Orientation Hours, Production Hours, and Project Commitments

As a Customer Support Representative, you will be required to work a minimum of 40 hours per week, with the following schedule:

• Orientation phase 1: 4 weeks, 4 AM - 1 PM (Pacific Time)
• Orientation phase 2: 4 weeks, self-scheduled between the hours of 7 AM - 10 PM (Pacific Time)
• Production: Daily, 7 AM - 10 PM (Pacific Time)
• Project commitments: 25 hours per week, with 8 hours required on Saturday and/or Sunday

Benefits

As a Customer Support Representative at arenaflex, you will enjoy:

• Competitive pay rates
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs
• Flexible work arrangements, including remote work options

How to Apply

If you are passionate about music and thrive on providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Pay Rates

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

Individual Base Pay or Rate

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.

Exclusions

This advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time. Apply for this job