Experienced Customer Service Representative - Phone Agent (100% Remote) at arenaflex
Join arenaflex, a leading technology company Powering Commerce at the Point of Sale for a growing ecosystem of merchants, consumers, and banks. Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? Look no further! arenaflex is seeking an experienced Customer Service Representative - Phone Agent to join our team. As a 100% remote position, you'll have the flexibility to work from the comfort of your own home while making a real impact on our customers' lives.
About arenaflex
arenaflex is a cutting-edge technology company that's revolutionizing the way merchants, consumers, and banks interact. Our proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. With a strong focus on innovation and customer satisfaction, we're committed to empowering our customers to achieve their goals.
Position Overview
As a Customer Service Representative - Phone Agent, you'll be the face of arenaflex, providing exceptional customer support and ensuring that our customers' needs are met. You'll be responsible for handling inquiries, resolving issues, and educating customers on our products and services. If you're a customer-centric individual with excellent communication skills and a passion for delivering outstanding experiences, we want to hear from you!
Key Responsibilities
* Provide exceptional customer support via phone, resolving issues and ensuring customer satisfaction
- Gather customer information, assess and fulfill customer needs, and educate customers where applicable to solve their concerns on the initial call
- Work collaboratively with internal teams to resolve complex customer issues
- Utilize arenaflex's proprietary technology platform to access customer information and resolve issues efficiently
- Develop and maintain a deep understanding of arenaflex's products and services to provide accurate and informative responses to customers
- Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time
- Participate in ongoing training and development to stay up-to-date on arenaflex's products, services, and best practices
Requirements
* 2+ years of experience in a call center or help desk capacity, with a strong preference for financial services experience
- Ability to simultaneously navigate multiple systems and computer screens while engaging a customer over the phone
- Proficient in customer services software and tech applications, including Microsoft Office/Teams, SABA, and Ultipro
- Ability to handle high-volume inquiries in a fast-paced environment
- Open-minded and adaptable with a willingness to learn new skills and change
- Demonstrate a passion for excellence with respect to treating and caring for customers
- Strong decision-making and analytical abilities
- Ability to troubleshoot customer issues over the telephone
- Strong detail orientation and communication/listening skills
- Willingness to work a flexible schedule, including evenings and weekends
- Willingness to accept constructive feedback and turn it into actions
- Highly developed sense of urgency and commitment to customer satisfaction
- Bilingual English and Spanish is not required, but is highly preferred
- Ability to work independently and as part of a team
- High School diploma, GED, or equivalent required
Benefits
* 100% remote position with flexible scheduling
- Comprehensive training program, including classroom and nesting periods
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and innovative products
- Opportunities to work with a diverse range of customers and internal teams
Work Environment
* 100% remote position with flexible scheduling
- Work-from-home equipment provided
- High-speed internet and a dedicated workspace required
- Typical internet speed requirements: 12.5 MBps download and 20-25 MBps upload
- Wireless minimum: 100 MBps Bandwidth
Mandatory Training Schedule
* Monday-Friday (8:00am-5:00pm ET) for seven weeks (3 weeks classroom, 4 weeks nesting)
- No time off can be taken during this time
- Agents will be required to be on camera with business casual professional attire during training and nesting periods
Equal Opportunity Employer
arenaflex is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
How to Apply
If you're a motivated and customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you! Apply today to join our team as a Customer Service Representative - Phone Agent at arenaflex. Apply for this job