Experienced Full Stack Customer Service Representative – Medicaid Member Support

At arenaflex, we're passionate about delivering exceptional services and solutions that create a positive impact on people's lives. As a dedicated team member, you'll have the opportunity to thrive in a culture that values individuality, innovation, and growth. We're seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa, and provide top-notch support to Medicaid members.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're committed to creating exceptional outcomes for our clients and the millions of people who count on us. Our team is dedicated to making a difference, and we're excited to have you join us on this journey.

Job Summary

As a Full Stack Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that they receive clear, complete, and accurate information about the program. Your primary responsibilities will include:

• Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you'll need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• The ability to problem solve through analysis and ongoing feedback
• The ability to achieve results through knowledge, empathy, and commitment
• A high school diploma or GED
• A background check
• Residency within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

We're looking for candidates with:

• Excellent typing and grammar skills
• The ability to navigate a computer
• The ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a Full Stack Customer Service Representative at arenaflex, you'll enjoy:

• A competitive hourly rate of $18.00 per hour
• Paid training with equipment provided
• A full-time schedule (40 hours per week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

Our team is dedicated to creating a positive and inclusive work environment that values individuality and innovation. We're committed to providing our employees with the tools and resources they need to succeed, and we're passionate about making a difference in the lives of our clients and the communities we serve.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website. We're committed to providing equal opportunities for all applicants and employees.

Vaccination Policy

While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now!

Don't miss this opportunity to join our team and make a difference in the lives of others. Apply now through our website, and we'll be in touch to discuss your qualifications further. Apply for this job