Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service professional looking for a new challenge? Do you have a passion for helping others and making a real impact in people's lives? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa, and we want you to be a part of it!

About arenaflex

arenaflex is a company that values individuality and creativity, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. Our dedicated associates are the backbone of our organization, and we're proud to offer a culture that supports and empowers them to thrive. Whether you're a seasoned professional or just starting your career, we invite you to join our team and experience the arenaflex difference.

Job Summary

As a Full Stack Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system. You'll also maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.

Responsibilities

* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Ability to problem solve through analysis and ongoing feedback

• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* $18.00 per hour pay rate (bi-weekly pay)

• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options
• Paid holidays and paid time off (PTO) or vacation and/or sick time

Why Join arenaflex?

* We value the health and safety of our associates, their families, and our community

• We're an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law
• We offer a positive, employee-friendly culture while playing an important role in supporting our clients

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we want to hear from you! Apply now by clicking the link below and submitting your application. We can't wait to welcome you to the arenaflex team! Apply for the job now! Apply for this job Apply for this job