Experienced Full Stack Customer Service Representative – Medicaid Member Support
At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a key member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower governments and Fortune 100 companies to achieve their goals. With a strong commitment to excellence, we strive to create a positive, employee-friendly culture that supports our clients and our team members alike. Our diverse and dynamic team is passionate about making a real impact, and we're excited to welcome like-minded individuals who share our vision.
Job Summary
We're seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our Medicaid Member Support team, you'll provide exceptional customer service to applicants, beneficiaries, and enrollees, ensuring that they receive accurate and timely information about the Iowa Medicaid Program. If you're a motivated and empathetic individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Full Stack Customer Service Representative, you'll be responsible for:
- Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests and status changes
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To be successful in this role, you'll need:
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Previous experience in a customer service role, preferably in a call center environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency in computer software and systems
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer
As a valued member of our team, you'll enjoy:
- Competitive hourly rate of $18.00 per hour
- Paid training program with equipment provided
- Full-time schedule (40 hours per week)
- Career growth opportunities
- PerkSpot employee discount program
- Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the health and well-being of our team members. Our office is located in Des Moines, Iowa, and we offer a range of benefits and perks to support your personal and professional growth.
How to Apply
If you're a motivated and empathetic individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
arenaflex is committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or contact our HR department directly.
Pay Transparency Laws
arenaflex is committed to complying with pay transparency laws in all locations. The pay for this role is $18.00 per hour, and actual salaries may vary based on various factors, including location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive, and arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. Apply for this job