Experienced Customer Service Representative – Medicaid Member Support – Remote Call Center

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Call Center Customer Service Representative, you'll play a vital role in supporting the Iowa Medicaid Program, providing top-notch service to applicants, beneficiaries, and enrollees.

About arenaflex

arenaflex is a company that values individuality and creativity, where employees are encouraged to think outside the box and bring innovative ideas to the table. With a strong commitment to customer satisfaction and a passion for delivering exceptional outcomes, arenaflex is the perfect place for customer service professionals who are looking for a challenging and rewarding career.

The Role

As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you'll need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• The ability to problem solve through analysis and ongoing feedback
• The ability to achieve results through knowledge, empathy, and commitment
• A high school diploma or GED
• A background check
• Residency within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a Remote Call Center Customer Service Representative at arenaflex, you'll enjoy:

• A competitive hourly rate of $18.00 per hour
• Paid training with equipment provided
• A full-time schedule (40 hours per week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

arenaflex is committed to creating a positive, employee-friendly culture where individuality is valued and creativity is encouraged. Our remote call center environment is designed to support your success, with a focus on collaboration, innovation, and customer satisfaction. As a member of our team, you'll have the opportunity to work with a diverse group of professionals who share your passion for delivering exceptional customer experiences.

How to Apply

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now! Apply for this job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests

If you require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through the form provided on our website. We are committed to providing equal access to employment opportunities for individuals with disabilities.

Vaccination Policy

arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job