Customer Service Specialist

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Customer Service Specialist

About Divert

Divert is a circular economy company on a mission to prevent food from being wasted through nationwide infrastructure and innovative technologies. Founded in 2007, the company provides an end-to-end solution that leverages data to prevent waste, facilitates edible food recovery to provide to people in need, and transforms unsold food products into renewable energy to power communities. Through this integrated approach to reducing wasted food�Prevent, Provide, Power��Divert works with customers across the U.S. to reduce wasted food and positively impact people and the environment.

What you�ll do

Divert has built a culture of innovation, empathy, and problem solving for our customers. For the continued success and growth of Divert, it is critical that our Customer Success Team becomes the comprehensive owner of the customer journey and translates the customer's voice back to the company.

As a Customer Service Specialist at Divert, you are the strategic and supportive partner for your customers at every stage in their buying and adoption process.

Each customer is at a different point in their journey, and as a Customer Service Specialist you are responsible for implementing a roadmap to success for each of your customers. You build trust through problem solving, advocacy, and your expertise in both their business operations and goals, as well as Divert�s solutions and solution roadmap. You identify new opportunities to expand Divert�s value proposition and meet our mission to Protect the Value of Food.

Location: the person in this position primarily works remotely, and will ideally live in the central or eastern time zones, this is to align with business needs. Applicants in those areas will be given priority.

Travel: up to 35% annually

Responsibilities

• Communicate Divert�s mission & vision effectively to all customer stakeholders

• Provide excellent�proactive�customer service

• Support each CSM with customer specific priorities, initiatives and improvements to deliver a best-in-class experience for all our customers

• Monitor customer specific KPIs and health, and own action plans to solve for issues for our customers

• Understand our customer�s current strategic plans and goals, and how they report on, and measure those efforts

• Support new division or regional onboarding, as well as new product or service launches

• Advise customers on how to use our solutions according to our defined best practices

• Enable customers to realize the value of our solutions through reporting and regular business reviews

• Advocate for customers internally within Divert, be their Voice

• Stay current on Divert�s products & services

What we�re looking for

• Three or more years' experience in Sales/Customer Success/Account Management/Program Management or other related business function

• Skilled at relationship building, with a passion for connecting with customers and driving value

• Confident communicator with strong written and verbal communication skills

• Experienced in active listening

• Excellent ability to synthesize and analyze data, feedback and information to strategically prioritize actions and deliver outcomes

• Strong organizational skills, including the ability to multi-task and manage multiple complex projects in cross-functional environments

What�s in it for you?

• Compensation Range: $70,000 - $80,000 annually

• Health, Vision and Dental Benefits (effective the first of the month following your date of hire)

• Life Insurance

• 401K with Safe Harbor company match

• Paid Time Off

• Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization

Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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