Account Manager

ACCOUNT MANAGER / DESIGNER (REMOTE – MID-WEIGHT) ROLE OVERVIEW We are looking for a mid-weight Account Manager / Designer to support the delivery of signage and branding projects across Bristol, Gloucester, Cheltenham, and surrounding areas. This is a hands-on, production-focused role suited to someone with a few years’ experience who is confident creating visuals such as vehicle liveries, signage proofs, and mockups, and is looking to continue developing their skills in a fast- paced, commercially driven environment. You will manage enquiries, produce visuals, and help move projects from initial brief through to sign-off — all through structured systems, written communication, and CRM workflows. OUR MISSION Our mission is to deliver creative, high-quality signage solutions that add real value to our clients’ businesses — enhancing brand visibility, strengthening identity, and driving sales through expertly designed signs and graphics. Through the strength of our brand, we offer a comprehensive range of products, combining honest advice, strong design, and efficient delivery. Our goal is to build long-term client relationships while continuing to grow our presence across the region. We are committed to delivering projects on time and to specification, maintaining a 99% pass rate for quality and punctuality. In the rare event of an issue, we aim to agree a resolution within 24 hours. As a result, over 95% of our customers would recommend our services and choose to work with us again. CORE VALUES  We maintain the highest standards of professionalism  We promote and embody a positive working culture  The customer is at the centre of everything we do  We prioritise long-term customer relationships and retention  We consistently deliver on time and to specification  We believe in collaboration and teamwork  We continuously seek ways to improve and evolve KEY RESPONSIBILITIES  Manage inbound enquiries via email and CRM (no phone calls required)  Log, track, and manage all enquiries accurately within the CRM system  Monitor and respond promptly to the shared sales inbox  Gather clear and detailed client briefs through written communication DESIGN & VISUAL TASKS  Create vehicle wraps and van liveries (layout and application of existing branding)  Produce signage proofs and mockups, including: o Shopfronts and fascias o Tray signs and external signage o Internal branding and wayfinding  Generate clear, professional visuals that help clients understand the final outcome  Handle revisions efficiently (target: 95% sign-off within 3 revisions) PRODUCTION & DELIVERY  Prepare artwork for print and production (print/cut-ready files)  Ensure accuracy, consistency, and attention to detail across all outputs  Follow internal processes to maintain quality and efficiency COMMERCIAL & ADMIN  Prepare accurate, well-structured quotations (typically up to £750)  Proactively follow up quotations using CRM workflows  Support the conversion of enquiries into confirmed orders  Escalate higher-value or complex enquiries where required  Keep clients informed throughout each stage of the process WHAT WE’RE LOOKING FOR  2–4 years’ experience in signage, graphics, or a similar design role  Experience creating vehicle graphics / wraps and signage visuals  Good working knowledge of Adobe Illustrator (essential)  Strong layout, spacing, and attention to detail  Ability to manage multiple projects and deadlines  Self-motivated and comfortable working remotely  Clear, professional written communication WHAT SUCCESS LOOKS LIKE  Clean, accurate visuals with minimal revisions required  Strong understanding of what works commercially (not just visually)  Fast, consistent turnaround of proofs and mockups  High level of organisation and CRM usage  Positive contribution to team output and business growth  Ongoing improvement in both design quality and efficiency Apply To This Job