Experienced Full Stack Customer Service Agent – Remote Orkin Customer Contact Center Seasonal
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join arenaflex's dynamic team as a Seasonal Customer Service Agent for our Remote Orkin Customer Contact Center. As a key member of our team, you will play a vital role in supporting our field offices and customers, providing top-notch service, and driving sales growth.
About arenaflex
arenaflex is a leading provider of pest control services, with a rich history dating back to 1901. As the largest subsidiary of a global company, we have consistently delivered improved earnings and grown our customer base to over 2 million. Our commitment to innovation, safety, and customer satisfaction has earned us a reputation as a trusted partner in the pest control industry.
The Role
As a Seasonal Customer Service Agent, you will be responsible for providing exceptional service to our customers, resolving issues, and driving sales growth through upselling and cross-selling opportunities. You will work in a fully remote environment, using our state-of-the-art technology to manage customer relationships, process transactions, and provide support to our field offices.
Responsibilities
* Work remotely from your home office, equipped with the necessary computer and equipment to succeed in this role
- Support our field's peak season, which starts building around February
- Manage the customer relationship to ensure best-in-class service
- Identify opportunities for cross-selling and up-selling
- Assist customers by offering remedies to retain business
- Reach out to customers with unpaid debt and attempt to collect
- Resolve billing and customer credit issues
- Schedule new termite inspections
- Make outbound welcome calls to new customers
- Use gamification tools to measure performance and increase engagement
We Offer
* Variety of schedules, including nights, weekends, and holidays
- Four-week quality training program that will equip you with the skills and knowledge to be successful
- Gamification methods to measure performance and increase engagement virtually
- Great pay and incentives, including $16.73 per hour plus 3% sales commission
- 401(k) plan with company match, employee stock purchase plan
- Opportunities for regular, full-time employment based on business needs
Why arenaflex?
* Founded in 1901, arenaflex is a global residential and business service provider with a rich history of innovation and customer satisfaction
- Consecutive years of improved earnings with over 2 million customers
- Financially stable and growing as the largest subsidiary of a global company
Qualifications
* High School/GED
- 1-2 years customer service experience within or outside a call center
- Completion of a Culture Index assessment
- Verification of internet speed
- Ability to pass a computer assessment
- Ability to pass a background and drug screen
Work from Home Requirements
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
What You Will Need
* Excellent interpersonal and communication skills
- Strong computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Excellent customer service soft skills, such as empathy
- Ability to prioritize tasks and manage time efficiently
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
Apply Now
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Don't miss the chance to join our dynamic team and contribute to our mission of delivering the peace of mind only an arenaflex Pro can provide. Apply now and take the first step towards a rewarding career with arenaflex! Apply for the job now! Apply for this job Apply for this job