Experienced Full Stack Customer Service Agent – Remote Seasonal Opportunity at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with a talented team? If so, we invite you to join arenaflex as a Remote Seasonal Customer Service Agent. As a key member of our Orkin Customer Contact Center, you will play a vital role in supporting our field offices and customers, while expanding your knowledge and increasing your earnings in a financially stable and growing industry.
About arenaflex
arenaflex is a global residential and business service provider with a rich history dating back to 1901. As the largest subsidiary of a leading NYSE-listed company, we have consistently demonstrated consecutive years of improved earnings with over 2 million customers. Our commitment to delivering exceptional service and protecting the world where we live, work, and play has earned us a reputation as a trusted leader in the pest management industry.
The Role
As a Remote Seasonal Customer Service Agent, you will be responsible for providing top-notch service to our valued customers, while identifying opportunities for cross-selling and up-selling. You will work in a fully remote environment, equipped with the latest technology and tools to ensure your success. Our flexible scheduling options allow you to choose from a variety of shifts, including nights, weekends, and holidays.
Key Responsibilities
* Work remotely from your home office, equipped with the necessary computer and equipment provided by arenaflex
- Support our field's peak season, starting in February, with heavy call volume expected during this time
- Manage customer relationships to ensure best-in-class service
- Identify opportunities for cross-selling and up-selling
- Assist customers with remedies to retain business
- Reach out to customers with unpaid debt and attempt to collect
- Resolve billing and customer credit issues
- Schedule new termite inspections
- Make outbound welcome calls to new customers
- Utilize gamification tools to measure performance
What We Offer
* Variety of schedules to choose from, including nights, weekends, and holidays
- Four-week quality training program, equipping you with the skills and knowledge to succeed
- Gamification methods to measure performance and increase engagement virtually
- Competitive pay and incentives, including $16.73 per hour plus 3% sales commission
- 401(k) plan with company match and employee stock purchase plan
- Opportunities for regular, full-time employment, based on business needs
Why arenaflex?
* We are a financially stable and growing company, with consecutive years of improved earnings
- We are a global leader in the pest management industry, with over 2 million customers
- We offer a fun and collaborative work environment, with strong management
- We are committed to delivering exceptional service and protecting the world where we live, work, and play
Qualifications
* High School/GED
- 1-2 years of customer service experience, either within or outside a call center
- Completion of a Culture Index assessment
- Verification of internet speed
- Ability to pass a computer assessment
- Ability to pass a background and drug screen
Work from Home Requirements
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
Essential Skills and Competencies
* Excellent interpersonal and communication skills
- Strong computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Excellent customer service soft skills, such as empathy
- Ability to prioritize tasks and manage time efficiently
Career Growth Opportunities and Learning Benefits
As a Remote Seasonal Customer Service Agent, you will have the opportunity to expand your knowledge and increase your earnings in a financially stable and growing industry. Our training program will equip you with the skills and knowledge to succeed, and our gamification methods will help you measure performance and increase engagement virtually. With opportunities for regular, full-time employment, based on business needs, you can take your career to the next level.
Work Environment and Company Culture
arenaflex is committed to delivering exceptional service and protecting the world where we live, work, and play. Our company culture values safety, professionalism, empathy, integrity, and innovation. As a Remote Seasonal Customer Service Agent, you will be part of a talented team that is passionate about delivering exceptional experiences.
Compensation, Perks, and Benefits
We offer competitive pay and incentives, including $16.73 per hour plus 3% sales commission. Our benefits package includes a 401(k) plan with company match and employee stock purchase plan. With opportunities for regular, full-time employment, based on business needs, you can take your career to the next level.
Conclusion
If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join arenaflex as a Remote Seasonal Customer Service Agent. With our flexible scheduling options, competitive pay and incentives, and opportunities for career growth and learning, you can take your career to the next level. Apply now and become an Orkin Pro! Apply for this job