Experienced Customer Service Team Lead – Delivering Exceptional Customer Experiences in South Milwaukee, WI at arenaflex

At arenaflex, we're passionate about delivering legendary customer service that sets us apart from the rest. As a leading distributor of shipping, industrial, and packaging materials, we're committed to exceeding our customers' expectations and building long-lasting relationships. We're now seeking an experienced Customer Service Team Lead to join our team in South Milwaukee, WI.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a drug-free workplace and an equal opportunity employer, committed to diversity, equity, and inclusion. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. We're a dynamic and fast-paced organization that's always looking for talented individuals to join our team.

Job Summary

As a Customer Service Team Lead at arenaflex, you'll be responsible for leading a team of customer service representatives in delivering exceptional customer experiences. You'll coach and develop your team members to ensure they have the skills and knowledge needed to resolve customer issues efficiently and effectively. You'll also be responsible for reviewing customer interactions, providing feedback and coaching, and facilitating team meetings and one-on-one sessions.

Key Responsibilities

* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies and procedures, and performance metrics.

• Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
• Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.
• Collaborate with other teams, such as sales and operations, to ensure seamless customer experiences.

Minimum Requirements

* High School diploma or equivalent required; Bachelor's degree preferred.

• 3+ years of customer service experience.
• 2+ years of experience in a leadership or supervisory role preferred.
• Effective communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications

* Experience in a customer-facing role, preferably in a call center or retail environment.

• Knowledge of customer service software and systems, such as CRM and ticketing systems.
• Experience with process improvement and quality assurance initiatives.
• Strong leadership and coaching skills, with the ability to motivate and develop team members.

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs, including a performance-based bonus and a referral bonus.
• Paid holidays and generous paid time off, including vacation days and sick leave.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks, including:

+ Café featuring affordable daily meal options from local restaurants. + On-site fitness center and beautifully maintained walking paths. + Best-in-class, clean, modern facilities.

Work Environment

* Our South Milwaukee, WI location offers a dynamic and fast-paced work environment, with a focus on teamwork and customer-centricity.

• Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment.
• We offer a range of benefits and perks to support your physical and mental well-being, including a fitness center and on-site café.

Compensation

* $28-$35 per hour, with significant growth and earning potential!

• Bonus programs and performance-based incentives to reward your hard work and dedication.

How to Apply

If you're passionate about delivering exceptional customer experiences and leading a team of customer service representatives, we want to hear from you! Apply now to join our team at arenaflex in South Milwaukee, WI. Apply for this job Don't miss out on this exciting opportunity to join our team and make a real difference in the lives of our customers. Apply now and take the first step towards a rewarding career at arenaflex! Apply for this job