Experienced Bilingual Customer Service Representative – Web & Phone Support

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing top-notch service to our customers across North America. We're now seeking an experienced Bilingual Customer Service Representative to join our team in Breinigsville, PA.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations. We're proud to be North America's leading distributor of shipping, industrial, and packaging materials. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We're committed to creating a workplace that's inclusive, supportive, and empowering.

Job Description

As a Bilingual Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences through phone, email, and chat support. You'll be the face of arenaflex, providing legendary service to our customers and helping them navigate our website and online ordering process. Your expertise will be essential in answering product, pricing, and shipping questions quickly and confidently.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
• Bilingual (English / Spanish) - fluent in both verbal and written forms

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center and three miles of beautifully maintained walking trails

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our modern facilities are designed to promote collaboration, innovation, and productivity. You'll have access to top-notch training and development opportunities, as well as a comprehensive benefits package that includes health insurance, 401(k), and tuition assistance.

Career Growth Opportunities and Learning Benefits

We're committed to helping you grow and develop your skills and expertise. As a Bilingual Customer Service Representative, you'll have opportunities to advance to leadership roles, specialize in specific product areas, or transition into other departments within arenaflex. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in your role and beyond.

Compensation, Perks, and Benefits

* Competitive hourly rate: $23 - $28 per hour

• Comprehensive benefits package, including health insurance, 401(k), and tuition assistance
• Multiple bonus programs and opportunities for career advancement
• Paid holidays and generous paid time off
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center and three miles of beautifully maintained walking trails

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply for the job now!" button below.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job Apply for this job