Experienced Customer Service Representative – Airport Operations in Charlotte, NC

Join arenaflex, a leading enterprise in the transportation industry, and be part of a high-energy team that's driving innovation and customer-focused solutions. As an Experienced Customer Service Representative – Airport Operations, you'll play a vital role in delivering exceptional customer experiences and ensuring seamless operations at our airport locations.

About arenaflex

arenaflex is a dynamic and performance-driven organization with a team of 25,000 driven individuals working together to move the future of transportation forward. Our culture is built on leadership, training, tools, and rewards, where we encourage and support each other to be at our best. We're proud to make a positive difference in the lives of our colleagues, customers, and communities where we operate.

Job Summary

As an Experienced Customer Service Representative – Airport Operations, you'll be responsible for assisting customers in different parts of the rental or return process on our airport lots. This may include checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. You'll work outdoors, interacting with customers, and ensuring a smooth and efficient experience.

Key Responsibilities

* Assist customers in different parts of the rental or return process on our airport lots

• Check cars, enter information in a handheld device, and process rentals of our loyalty customers
• Assist customers at our exit gates or check-in our cars at return
• Provide excellent customer service and ensure a smooth and efficient experience
• Work outdoors, interacting with customers and ensuring a positive experience
• Collaborate with colleagues to resolve customer issues and improve operations
• Maintain a high level of knowledge about arenaflex products and services
• Meet or exceed customer satisfaction targets and sales goals

Perks and Benefits

* Competitive hourly wage ($15.00/hour)

• Monthly commission opportunity
• Shift premium may apply
• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental, and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars

What We're Looking For

* Valid Driver's License

• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Willingness to work outdoors
• Flexibility to work all shifts
• Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail customer service experience in a fast-paced environment is a bonus!

Work Environment and Culture

arenaflex is an equal opportunity employer, and we're committed to creating a diverse and inclusive workplace. Our culture is performance-driven, where we encourage and support each other to be at our best. We're proud to make a positive difference in the lives of our colleagues, customers, and communities where we operate.

Compensation and Benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a team that's driving innovation and customer-focused solutions in the transportation industry. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job Apply for this job