[Remote] Travel Team Executive (Bilingual English/Japanese)

Note: The job is a remote job and is open to candidates in USA. Generali Global Assistance is a company dedicated to helping people explore the world with confidence. The Travel Team Executive will handle cases for Japanese nationals overseas and foreigners visiting Japan, providing optimal services in response to various travel-related issues.

Responsibilities

• Handle outpatient cases (initial and re-consultation arrangements, etc.) alone and lead conversations while proceeding
• Handle hospitalization arrangements for patients, anticipating and avoiding possible problems before they occur
• Handle patient transportation (return) arrangements alone, while accurately understanding the situation and obtaining necessary information
• Handle Motor cases (arranging ambulance, providing location information in case of theft, etc.) and proceed according to the flow
• Review invoices we received to make sure all necessity information were obtained
• Adjudicate the contents, reports medical information to our clients in order to determine coverage
• Inform insureds the amount of invoices, if necessary, in order to request claim form to submit on time
• Review reimbursement claims documents to match with providers claims contents, report all information to our client’s reimbursement request amount is legitimate
• If it’s not legitimate, get authorization from our clients for rejection, and send out denial letter to insureds

Skills

• High School Diploma or Equivalent (GED) required
• Basic business knowledge (travel insurance policy conditions, service details and flow chart)
• Fluent oral and written Japanese and English language skills
• Ability to understand the situation and feelings of the other party and respond accordingly
• Accuracy (ability to respond accurately in accordance with the flow and keep accurate records in the case management system)
• Additional fluency in Spanish and/or Portuguese
• Prior experience in medical care, travel, hospitality, customer service, or operations
• Experience working with medical care visit include travel management systems or booking platforms

Benefits

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Company Overview