Revenue Officer I - Fayetteville
The North Carolina Department of Revenue is dedicated to excellence in tax administration and is seeking a Revenue Officer I for their Fayetteville Service Center. The role involves answering technical tax law questions, resolving issues, and ensuring compliance with tax regulations by providing professional customer service to taxpayers.
Responsibilities
- Educate the public on State tax matters and promote compliance with State revenue laws
- Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
- Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
- Utilize legal remedies to collect liabilities or secure returns
- Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
- Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
- Travel to taxpayer locations within an assigned territory with limited overnight travel
Skills
- Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience
- Basic knowledge of principles of business administration related to reporting and/or calculating tax
- Basic skills using Microsoft Word and Excel
- Access to reliable transportation and a valid driver's license is necessary
- Ability to work independently and prioritize tasks
- Effective communication skills
- Experience dealing with conflict in a professional manner
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
Company Overview