Dispatcher 4 - Remote - CA Only

Location: Remote: California. Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $22-$26 USD per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Dispatch 4 role supports Field Operations installation initiatives by coordinating closely with the Dispatch team and Field Operations management to ensure accurate planning, auditing, scheduling, and timely execution of field work. This position is responsible for overseeing and auditing the Field Technician Gantt schedule, maintaining clear visibility into technician assignments, task sequencing, and timelines, and proactively identifying, escalating, and resolving scheduling conflicts or constraints as they occur, acting as a key liaison between Dispatch and Field Operations, the Dispatch 4 handles escalated scheduling issues, drives cross-functional collaboration, optimizes technician utilization, expedites drops and installations, and ensures continued alignment with service level commitments. Success in this role requires the ability to work independently and collaboratively in a fast-paced, dynamic environment, communicate effectively with internal teams and external partners, and maintain a professional, solutions-oriented approach while managing changing priorities and real-time scheduling challenges. Qualifications and Experience: • Eligibility for U.S. employment without sponsorship • Minimum of 18 years of age • High School Diploma or GED required; equivalent combination of education and experience considered • Minimum of 3–5 years of experience in dispatch operations, preferably within the telecommunications industry • Minimum of 3–5 years of experience using Salesforce or equivalent CRM / dispatch systems • Demonstrated understanding of dispatching best practices and field service coordination • Proven geographical knowledge of service areas and ability to read maps • Understanding of safety regulations and industry best practices related to field service operations • Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs • Ability to communicate effectively in English (speaking, reading, writing, comprehension) • Proficiency in Spanish is desirable Skills: • Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications • Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Scheduling Oversight and Gantt Management • Oversee, maintain, and audit the Field Technician Gantt schedule to ensure accuracy, visibility, and alignment with operational priorities • Ensure proper task sequencing, technician assignments, and timeline integrity across all scheduled work • Identify scheduling risks, conflicts, and constraints and take proactive action to mitigate impacts Escalation and Issue Resolution • Serve as a primary escalation point for complex or high-impact scheduling issues • Analyze root causes of scheduling disruptions and implement corrective actions • Communicate scheduling impacts, resolutions, and updates clearly to Dispatch and Field Operations leadership Dispatch and Field Operations Coordination • Act as a liaison between Dispatch, Field Supervisors, and Operations leadership to ensure schedule readiness and execution • Support Field Supervisors with real-time updates on job readiness and technician availability • Participate in planning sessions to align scheduling priorities with operational initiatives Service Request and Call Management • Receive incoming service requests and assign technicians based on skills, availability, and location • Monitor technician status and adjust schedules as needed to maintain service commitments • Keep internal stakeholders informed of scheduling changes and service impacts Monitoring, Reporting, and Documentation • Monitor active jobs to ensure timely completion and escalate risks to SLA compliance • Maintain accurate scheduling documentation, reports, a