Experienced Customer Care Specialist – Remote Healthcare Support
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading managed care healthcare organization in Ohio, we're seeking a highly skilled and compassionate Remote Customer Care Specialist to join our team. If you're passionate about providing top-notch service, resolving complex issues, and building lasting relationships, we want to hear from you.
About arenaflex
arenaflex is a dynamic and innovative organization that's revolutionizing the healthcare industry. With a strong commitment to excellence, we're dedicated to providing high-quality services that meet the unique needs of our members and providers. Our team is comprised of talented professionals who share a common goal: to make a positive impact on people's lives. As a Remote Customer Care Specialist, you'll be part of a collaborative and supportive environment that fosters growth, learning, and success.
Daily Responsibilities
As a Remote Customer Care Specialist, you'll play a vital role in ensuring the satisfaction of our members and providers. Your daily responsibilities will include:
* Resolving routine service inquiries from members or providers, such as:
+ Claims processing
+ Member benefit education
+ Contracting and credentialing requests
+ Eligibility inquiries
+ Transportation arrangements
* Ensuring compliance with HIPAA and State requirements/regulations
* Researching, following up, and resolving all open/pending issues in a timely manner
* Building and strengthening member or provider relationships through quality customer service
* Collaborating with internal teams to resolve complex issues and improve processes
Shift and Location
* Shift: Monday – Friday, shifts scheduled between 7am - 8pm
* Location: Fully Remote (must reside in Ohio)
Required Qualifications
To be successful in this role, you'll need:
* High school diploma or GED Equivalent
* 1+ year of call center OR healthcare experience
* Strong customer service skills
Preferred Qualifications
While not required, experience in a managed care organization would be a valuable asset.
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
* Immediate enrollment in Health Insurance
* Dental Insurance
* Life Insurance
* Employee Assistance Program (EAP)
* Access to Investment Accounts
* Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details
* Hourly rate: $17.00 - $18.00 an hour
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a Remote Customer Care Specialist, you'll have the opportunity to:
* Work from the comfort of your own home, with flexible scheduling to suit your needs
* Develop your skills and expertise through ongoing training and professional development
* Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
* Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being
How to Apply
If you're passionate about delivering exceptional customer experiences and building lasting relationships, we want to hear from you. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to reviewing your application and discussing this opportunity further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals, regardless of their background, culture, or identity.
Apply Now
Don't miss this opportunity to join our team and make a positive impact on people's lives. Apply now to become a Remote Customer Care Specialist at arenaflex.
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Join Our Team
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading managed care healthcare organization in Ohio, we're seeking a highly skilled and compassionate Remote Customer Care Specialist to join our team.
About arenaflex
arenaflex is a dynamic and innovative organization that's revolutionizing the healthcare industry. With a strong commitment to excellence, we're dedicated to providing high-quality services that meet the unique needs of our members and providers.
Daily Responsibilities
- Resolving routine service inquiries from members or providers, such as:
- Claims processing
- Member benefit education
- Contracting and credentialing requests
- Eligibility inquiries
- Transportation arrangements
- Ensuring compliance with HIPAA and State requirements/regulations
- Researching, following up, and resolving all open/pending issues in a timely manner
- Building and strengthening member or provider relationships through quality customer service
- Collaborating with internal teams to resolve complex issues and improve processes
Shift and Location
Shift: Monday – Friday, shifts scheduled between 7am - 8pm
Location: Fully Remote (must reside in Ohio)
Required Qualifications
- High school diploma or GED Equivalent
- 1+ year of call center OR healthcare experience
- Strong customer service skills
Preferred Qualifications
- Managed care organization experience
Benefits
- Immediate enrollment in Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details
Hourly rate: $17.00 - $18.00 an hour
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a Remote Customer Care Specialist, you'll have the opportunity to:
- Work from the comfort of your own home, with flexible scheduling to suit your needs
- Develop your skills and expertise through ongoing training and professional development
- Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being
How to Apply
If you're passionate about delivering exceptional customer experiences and building lasting relationships, we want to hear from you. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]).
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals, regardless of their background, culture, or identity.
Apply Now
Don't miss this opportunity to join our team and make a positive impact on people's lives. Apply now to become a Remote Customer Care Specialist at arenaflex.
``` Apply for this job