Experienced Customer Care Specialist - Commercial Insurance - 100% Remote Opportunity
Join the Movement at blithequark
Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in a dynamic, innovative environment where teamwork and collaboration drive success? Look no further! blithequark, a leading provider of insurance technology solutions, is seeking an experienced Customer Care Specialist to join our team. As a key member of our customer-facing team, you will play a vital role in supporting our commercial customers, ensuring their satisfaction, and driving our continued growth and success.
About blithequark
blithequark is a pioneering company in the insurance technology space, dedicated to erasing the worry of insurance claims through our innovative SaaS solution for tracking, processing, and managing certificates of insurance. Our purpose is to provide a seamless, end-to-end compliance experience for organizations, vendors, suppliers, and carriers. With a proven track record of national growth and success, we have impacted hundreds of customers across various industries, including Fortune 100 companies, higher education, construction, logistics, healthcare, and property management.
Our Culture
At blithequark, we value a culture that promotes open communication, teamwork, and innovation. We believe in empowering our employees to grow professionally and personally, while fostering a supportive environment that encourages collaboration and creativity. Our core values – Unite, Reach, Own It, Choose Positive, Innovate, and Be Trusted – guide our actions and decisions, ensuring we deliver exceptional results and exceed customer expectations.
Position Summary
As a Customer Care Specialist, you will be the front-line resource for our commercial customers, providing best-in-class support and resolving issues quickly and accurately. Your passion for building sustainable customer relationships, combined with your commercial insurance experience, will be the cornerstones of your success and development. This role is ideal for individuals who enjoy building relationships, helping others, and working collaboratively with a great team.
What Makes this a Great Opportunity
* Represent a leading SaaS company with innovative technology and a 98% customer retention rate
- Enjoy professional growth and learning opportunities due to exceptional business growth and a culture that supports personal growth
- Work for a 2023 Indy Star Top Workplaces winner and a 2022 TechPoint #MiraAwards Exceptional Employer Award winner
- Experience great work-life balance, an amazing company culture, and comprehensive benefits, including 401k with match, pet insurance, and paternity coverage
Essential Responsibilities
* Build sustainable relationships of trust through open and interactive communication with teammates and customers
- Provide timely solutions and alternatives, following up to ensure resolution
- Upload certificates of insurance (COIs) into our software program
- Solve and respond to support emails
- Maintain inbound and outbound phone calls
- Ensure accurate tracking of communications
- Aid in teaching and training customers and users to ensure proper software utilization and satisfaction
- Meet personal and team goals for productivity and customer satisfaction
Required Knowledge & Skills
* Commercial insurance industry experience required (personal, health, and life insurance not applicable)
- Experience working with certificates of insurance on an entry-level basis
- Experience working remotely
- 1+ years in a customer support role
- Proficient use of Microsoft Word and Excel
- Experience meeting daily set goals and metrics
- Passion for customer service and serving others
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Demonstrated problem resolution skills and ability to make quick decisions
- Team-oriented, enjoys working together to provide solutions and best-in-class service
Travel Responsibilities
* None
Education Requirements
* Bachelor's Degree preferred but not required
Compensation
* Competitive compensation package
Location
* 100% Remote
- We are only able to consider U.S.-based candidates at this time.
Benefits
* Medical
- 401k with match
- Health Savings Account/HSA
- Dental
- Vision
- Short-term Disability Insurance
- Paternity and Maternity leave for expecting parents
- Pet Insurance (includes pet food, prescriptions, etc.)
- Life Insurance
- Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)
- Must be located within the United States to be considered for the role.
Equal Opportunity Employer
blithequark is an equal opportunity employer and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.
Confidentiality
All your information will be kept confidential according to EEO guidelines.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the blithequark team. Apply Job! Apply for this job