Experienced Customer Experience Associate – Remote Opportunity to Revolutionize Healthy Aging

At arenaflex, we're on a mission to empower every aging adult to live their best life through personalized, evidence-based exercise programs. Our innovative Medicare plans rely on us to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. As a leading healthy aging platform, we're backed by top investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures. We're now seeking a highly motivated and empathetic Customer Experience Associate to join our Member Experience Team. As a key member of our team, you'll play a vital role in conducting high-volume outreach to new and existing members, leading to increased enrollment and program completion rates. This is a full-time remote opportunity that will allow you to work from anywhere and make a meaningful impact on the lives of our members.

About arenaflex

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We believe that our people are the driving force behind our mission, and we're committed to creating an environment that enables everyone to thrive. Our team is passionate about revolutionizing healthy aging, and we're looking for like-minded individuals who share our vision.

Key Responsibilities

As a Customer Experience Associate, you'll be responsible for:

• Conducting high-volume outreach via phone, text, and email daily to engage with new and existing members
• Successfully completing over 100 outbound calls per day to drive enrollment and program completion rates
• Enrolling 25% or more of all connected leads to achieve our business objectives
• Maintaining a 92% or higher customer satisfaction score by providing exceptional service and support to our members
• Collaborating with our Member Experience Team to develop and implement strategies to improve member engagement and retention

Essential Qualifications

To succeed in this role, you'll need:

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication skills, including the ability to empathize with and actively listen to our members
• Experience working with Customer Relationship Management (CRM) tools, such as Insightly CRM and HubSpot
• Strong organizational and attention-to-detail skills to prioritize and handle a high volume of work while maintaining quality interactions
• Critical thinking skills to quickly understand and absorb new information and apply previous experiences in new contexts

Preferred Qualifications

While not required, we're looking for candidates with:

• Experience working directly with older adults in a senior living community, fitness instructor, patient advocate/coordinator, or a member-facing role within a digital health startup
• A passion for healthy aging and a desire to contribute to a mission-driven organization

What We Offer

At arenaflex, we're committed to creating a positive and inclusive work environment that enables everyone to do their best work.

We offer

• A competitive hourly rate of $20.00-$22.00/hour, plus an annual bonus
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development, including training and education programs
• A dynamic and inclusive team culture that values diversity, equity, and inclusion

How to Apply

If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive environment that enables everyone to thrive. If you're from a historically underrepresented community and don't meet all of the above criteria, please don't hesitate to apply. We're looking for fast learners, eager to take on new challenges, and help us build a best-in-class company that will change what it means to age. Apply for this job