Experienced Part-Time Customer Service Representative – Healthcare Benefit Administration
At arenaflex, we're dedicated to revolutionizing the healthcare industry with innovative benefit solutions and customized health plans. As a leading healthcare third-party benefit administrator, we've been shaping the future of healthcare for over 30+ years. Our mission is to provide exceptional service to our clients and members, and we're looking for talented individuals to join our team.
What is your impact?
As a Customer Service Representative at arenaflex, you'll play a vital role in delivering outstanding service to our clients and members. You'll be responsible for handling inbound customer calls, providing resolution to questions and concerns, and ensuring the highest level of service is provided in a courteous manner. Your dedication to excellence will make a significant impact on our clients' and members' experiences, and we're excited to have you on board.
Key Position Details
* Competitive hourly rate of $18.00 per hour + Quarterly Bonus!
- Part-Time position with approximately 20 hours per week
- Comprehensive benefits package
- Training on a Full-Time schedule - Hours: Monday to Friday 8:00am to 4:30pm CST
- Work Hours: Monday to Friday with 4hr shift between the hours of 7:00am to 7:00pm CST
What Will You Be Doing?
* Successfully complete a 6+ week training program to equip you with the skills and knowledge needed to excel in your role
- Answer inbound calls from providers and members, providing resolution to questions and concerns
- Document notes of each call to ensure all information is saved
- Ensure adherence to Customer Service metrics:
+ Average monthly After Call Work (AUX) time + Average monthly hold time + Average monthly staff time + Average monthly talk time + Average monthly quality
- Handle call backs and escalations as necessary
Qualifications
* 0-1 years related work experience
- Inbound call center experience in the health insurance industry
- High school diploma or GED
- Professional phone voice and etiquette
- Demonstrated proficiency in Microsoft Word, Excel, and Outlook
- Excellent verbal and written communication skills are required
Essential Skills and Competencies
* Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and mentorship
- Ongoing coaching and feedback
- Opportunities for advancement and career growth
- Access to industry-leading training and development programs
Work Environment and Company Culture
Our office is a dynamic and collaborative environment where everyone feels valued and supported. We're committed to fostering a culture of inclusivity, respect, and open communication. Our team is passionate about delivering exceptional service to our clients and members, and we're looking for like-minded individuals to join us.
Compensation, Perks, and Benefits
* Competitive hourly rate of $18.00 per hour + Quarterly Bonus!
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Opportunities for advancement and career growth
- Access to industry-leading training and development programs
Why Join arenaflex?
At arenaflex, we're dedicated to making a positive impact on the lives of our clients and members. We're a dynamic and innovative company that's passionate about delivering exceptional service and making a difference in the healthcare industry. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can join our team! Apply for this job