Senior Customer Success Associate – AI-Powered Pricing and Promotions Expert

Join arenaflex's Eversight Team and Revolutionize the Grocery Industry

At arenaflex, we're transforming the grocery industry by providing innovative solutions that make a real difference in people's lives. Our mission is to empower customers to make informed decisions about their shopping habits, and our Eversight team is at the forefront of this revolution. As a Senior Customer Success Associate, you'll play a critical role in helping our customers maximize the value of our AI-powered pricing and promotion capabilities.

About arenaflex and Eversight

arenaflex is a leading grocery delivery and shopping platform that's changing the way people shop for groceries. Our Eversight team is a recognized leader in AI-powered pricing and promotions, with a proven track record of delivering strong margin and sales volume improvements for top brands like Coca-Cola, Frito-Lay, and Haleon. Founded in 2013 and acquired by arenaflex in 2022, Eversight is a dynamic and expanding team that's shaping the future of AI-powered pricing and promotions.

The Role

As a Senior Customer Success Associate, you'll be responsible for leading customers in designing, running, and analyzing digital experiments that inform buyer behavior and provide actionable insights. You'll work directly with customers to implement promotional strategies that deliver transformative outcomes, and serve as the subject matter expert for customers, providing guidance to help them maximize Eversight's innovative capabilities.

Key Responsibilities

* Forge and nurture strong relationships with key customer stakeholders, including power users, program managers, and executive stakeholders.

• Deliver a high-quality customer experience through strong project management, ensuring timely outputs and proactively addressing bottlenecks.
• Manage multiple data-driven processes and schedules while maintaining a high standard of execution.
• Standardize customer support materials and processes to improve scalability.
• Represent the "voice of the customer" internally, working closely with Product, Engineering, and Data Science teams to recommend improvements and add new capabilities.
• Guide customers in designing, running, and analyzing digital experiments to generate actionable results that optimize pricing and promotions.
• Enable customers to develop, refine, and adhere to promotional guidelines while driving compliance with in-market standards.
• Spearhead cross-functional initiatives that unlock growth opportunities for Eversight, including analytics, operations, and product development.

What We're Looking For

* You're passionate about working directly with customers and excelling at relationship-building; experience in customer-facing or cross-functional roles is a plus.

• You excel at managing multiple workstreams independently, have high attention to detail, and proactively recognize and address challenges.
• You're a structured problem solver with strong analytical thinking, a curiosity to learn, and an eagerness to create impact.
• You thrive in collaborative environments, with excellent writing and communication skills, and can deliver compelling presentations that address the bigger picture.
• You are intrigued by fast-moving consumer goods, retail, and shopper behavior, with interest in price and promotional strategies; familiarity with CPG or Retail industries is an advantage.

Preferred Qualifications

* You have approximately 1-3 years of work experience, ideally in an analyst or associate role.

• You have a Bachelor's degree, ideally with a business degree or in a quantitative field.

What We Offer

* Join a dynamic and expanding team within arenaflex where your contributions can make an immediate impact.

• Experience significant personal and professional growth with a focus on development within a talented and supportive team.
• Be part of a high-growth organization with opportunities to shape the future of AI-powered pricing and promotions.
• Take on responsibilities and special projects that align with your interests and career trajectory.
• Highly market-competitive compensation and benefits in each location where our employees work.
• This role is remote, and the base pay range for a successful candidate is dependent on their permanent work location.
• Eligible for a new hire equity grant as well as annual refresh grants.

Compensation and Benefits

* CA, NY, CT, NJ: $86,000-$95,000 USD

• WA: $82,000-$91,000 USD
• OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $78,000-$87,000 USD
• All other states: $71,000-$79,000 USD

How to Apply

If you're ready to join a dynamic and expanding team that's shaping the future of AI-powered pricing and promotions, apply now! We can't wait to hear from you. Apply Job! Apply for this job