Experienced Licensed Customer Service Representative – Personal Lines Insurance

At arenaflex, we're dedicated to providing exceptional customer service and support to our policyholders and agents. As a Licensed Customer Service Representative, you'll play a vital role in delivering timely, accurate, and responsive information and service to our customers. If you're passionate about insurance, customer service, and building long-term relationships, we want to hear from you.

About arenaflex

arenaflex is a leading provider of personal lines insurance products and services. With a rich history dating back to 1912, we've grown into one of the largest global property and casualty insurers. Our commitment to customer satisfaction, employee development, and community involvement has earned us a reputation as a trusted and innovative industry leader. At arenaflex, we believe that progress happens when people feel secure, and we're dedicated to providing protection for the unexpected and delivering it with care.

Job Summary

As a Licensed Customer Service Representative, you'll be responsible for providing exceptional customer service to policyholders and agents, resolving policy-related issues, and escalating complex cases to the appropriate team. You'll work independently to analyze customer needs, identify solutions, and implement resolutions. Your expertise in personal lines insurance products, policies, and procedures will enable you to provide confident, accurate, and efficient service to our customers.

Responsibilities

• Provide exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.

• Build rapport with each customer, listening to their requests and inquiries, and working to retain policyholders who inquire about canceling auto policies.
• Use de-escalation tactics and, when necessary, escalate to the appropriate team to resolve complex cases.
• Process policyholder transactions accurately and within established time standards, interpreting policy contracts and expert knowledge of personal lines auto products.
• Identify, understand, and interpret customer needs to implement resolutions and make recommendations for coverage enhancements.
• Understand aspects of billing systems as it pertains to policy coverage, identifying and communicating transactions and impact to policy premium.
• Evaluate and make decisions regarding exceptions to payment plans and fees, managing and utilizing time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilize online reference materials relating to auto policies to provide confident, accurate, and efficient service.
• Develop and maintain product, procedural, and technical systems knowledge, completing licensing and continuing education requirements as necessary.
• Utilize technical systems, including desktop, call center-specific phone systems, and required internet connectivity, to perform duties efficiently and effectively.

Qualifications

• Associate's degree and 1+ year insurance experience preferred.

• 3-5 years related customer service experience is required.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• Personal Lines producer insurance licenses required upon hiring and training.

Work Environment and Culture

As a remote customer service representative, you'll work from the comfort of your own home, with all equipment provided. To ensure success in this role, you'll need dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps, as well as a quiet, secure, distraction-free workspace. arenaflex values work-life balance and offers flexible scheduling to accommodate your needs.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to employee development and growth. As a Licensed Customer Service Representative, you'll have opportunities to:

• Develop and maintain product, procedural, and technical systems knowledge.
• Complete licensing and continuing education requirements.
• Participate in ongoing training and development programs to enhance your skills and expertise.
• Take on additional responsibilities and leadership roles as you grow and develop in your career.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate.
• Comprehensive benefits, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and advancement.
• Recognition and rewards for outstanding performance.

How to Apply

If you're passionate about customer service, insurance, and building long-term relationships, we want to hear from you. Apply now to become a Licensed Customer Service Representative at arenaflex.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Skills and Competencies

• Analysis skills.

• Billing.
• Call centers.
• Communication skills.
• Contract analysis.
• Customer response.
• Customer satisfaction.
• Customer support/service.
• Desktop PC.
• Insurance.
• Interpersonal skills.
• Licensing.
• Needs assessment.
• Negotiation skills.
• Problem-solving skills.
• Time management.
• Transaction processing/management.
• Work from home.

About arenaflex

arenaflex is a leading provider of personal lines insurance products and services. With a rich history dating back to 1912, we've grown into one of the largest global property and casualty insurers. Our commitment to customer satisfaction, employee development, and community involvement has earned us a reputation as a trusted and innovative industry leader.

Company Size

10,000 employees or more.

Industry

Insurance.

Founded

1912.

Website

https://www.arenaflex.com/about-arenaflex/corporate-information/our-business. Apply Job! Apply for this job