Experienced Customer Service Representative I – Delivering Exceptional Experiences in Digital Imaging
At arenaflex, we're passionate about empowering our customers with innovative digital imaging solutions that transform their lives. As a Customer Service Representative I, you'll play a vital role in ensuring our customers receive the best possible experience, every time. If you're a people person with a passion for delivering exceptional service, we want to hear from you!
Your Impact
As a Customer Service Representative I, you'll be responsible for: - Receiving and responding to a large number of incoming requests from customers, identifying and assessing their needs to achieve satisfaction, and building sustainable relationships and trust with customer accounts through open and interactive communication. - Providing accurate, valid, and complete information by using the right methods and tools. - Documenting customer complaints and providing appropriate solutions and alternatives within the time limits, following up to ensure resolution. - Keeping records of customer interactions, processing customer accounts, and filing documents. - Following communication procedures, guidelines, and policies. - Maintaining schedule adherence and accurately tracking non-ACD time through the use of appropriate Aux codes. - Placing parts and supply orders, providing price quotes, RMA's, debits, credits, Web Store enrollments, and performing basic troubleshooting.
About You: The Skills & Expertise You Bring
We're looking for a highly motivated and customer-focused individual with: - A High School Diploma, GED, or equivalent experience, plus less than one year of related experience. - Strong phone contact handling skills and active listening. - Good customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage tasks effectively. - Experience working in a call center environment.
What We Offer
At arenaflex, we're committed to providing a comprehensive compensation package that includes: - Competitive hourly rate: $17.20 - $21.84 - Medical, dental, vision, and 401(k) Savings Plan - Discretionary profit sharing and success sharing - Educational assistance - Recognition programs - Vacation time - And many more benefits!
Our Company Culture
We're a global digital imaging leader with a strong sense of pride in what we do individually and together as a team. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve.
Work Environment
This position offers a hybrid work schedule, requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Why Join Us?
At arenaflex, we're driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff. We're a phenomenal team working collaboratively toward common goals, and we're committed to providing a work environment that fosters innovation, creativity, and growth.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. Apply Job!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor. We do not pursue or support visa sponsorship and all applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Apply for this job