Experienced Technical Program Manager – Customer Service Innovation at arenaflex

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences through innovative technology solutions. As a Technical Program Manager in our Device, Digital, and Alexa Support (D2AS) technology organization, you'll play a pivotal role in shaping the future of customer service. If you're passionate about solving complex problems with simple solutions and want to make a lasting impact on a global scale, we invite you to join our dynamic team.

About arenaflex's D2AS Technology Team

Our team is dedicated to creating innovative support experiences for customers of arenaflex's devices and digital products. We strive to deliver intelligent self-service solutions and empower our tech-support organization with cutting-edge tools and technology. Our mission is to push the boundaries of technology, creating unparalleled experiences that enable us to rapidly adapt in a dynamic environment.

A Day in the Life

As a Technical Program Manager in our D2AS team, you'll thrive on solving challenging problems and driving innovation. You'll collaborate with cross-functional stakeholders, including Product Managers, other TPMs, and multiple development teams, to define, design, and deliver complex product features. Your expertise will be essential in managing all aspects of project execution, leading efficient delivery of large programs, and devising technical specifications and system integration.

Key Responsibilities

* Interact with Product Managers, other TPMs, and multiple development teams to define, design, and deliver complex product features.

• Manage all aspects of project execution, and lead efficient delivery of large programs.
• Devise technical specifications and system integration, demonstrate ability to understand and discuss technical concepts, and evaluate new ideas, design, and solution choices.
• Identify bottlenecks, risks, and issues at different stages of the program. Provide escalation management, trade-offs, and mitigations, balancing the business need and technical constraints.
• Drive the technology strategy, collaborate with business and development teams across the company to analyze the cost/benefit of project selection.
• Engage with and influence cross-functional stakeholders, senior leadership, and keep everyone informed through regular reporting, status reviews, and other mechanisms.

Essential Qualifications

* 3+ years of technical product or program management experience

• 2+ years of software development experience
• 3+ years of project management disciplines, including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules

Preferred Qualifications

* 3+ years of working directly with engineering teams experience

Skills and Competencies

* Strong technical knowledge and understanding of software development, project management, and technical program management

• Excellent communication, collaboration, and leadership skills
• Ability to analyze complex problems, identify bottlenecks, and develop effective solutions
• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Experience with Agile methodologies, version control systems, and project management tools
• Strong understanding of technical concepts, including system integration, architecture, and design

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Technical Program Manager, you'll have opportunities to:

• Work on complex projects that drive innovation and customer satisfaction
• Collaborate with cross-functional teams to develop and implement new technologies
• Develop your technical skills and expertise through training and mentorship programs
• Take on leadership roles and responsibilities, including mentoring and coaching junior team members
• Participate in arenaflex's mentorship and coaching programs to support your career growth

Work Environment and Company Culture

Our team values work-life balance and flexibility, offering a dynamic and supportive work environment. We believe in striking the right balance between personal and professional life, and we encourage our employees to find their own balance between work and personal responsibilities. Our team is dedicated to supporting new members, with a great mix of tenured members who go above and beyond in knowledge sharing and mentorship.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Maternity and parental leave options
• Paid time off (PTO)
• 401(k) plan
• Equity, sign-on payments, and other forms of compensation as part of a total compensation package
• Flexible working hours and a dynamic work environment

How to Apply

If you're passionate about solving complex problems and driving innovation, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your technical program management experience, software development experience, and project management skills. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace, where everyone has the opportunity to thrive and grow.

Accommodations for Applicants with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit [arenaflex's accommodations page](https://arenaflex.com/accommodations) for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Total Compensation

arenaflex's total compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Apply for this job