Experienced Customer Support Representative – CPC Customer Support I at arenaflex
Join arenaflex, a leading data platform company, and be part of a high-performing, values-driven team that's rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions.
About arenaflex
arenaflex is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. arenaflex is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
Job Summary
We're seeking an experienced Customer Support Representative to join our team as a CPC Customer Support I. As a key member of our customer support team, you will be responsible for providing exceptional support to patients, insurance companies, and attorneys by processing medical record requests, documenting information in multiple platforms, and utilizing two computer monitors. If you're a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Responsibilities
* Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status
- Document information in multiple platforms using two computer monitors
- Proficient in Microsoft Office (including Word and Excel)
- Comfortable working in a high-volume production environment
- Full-Time: Monday to Friday, 8am to 5pm CST
- Remote role (Call Center)
What We Offer
* Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
- Full Benefits: PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan, and tuition Assistance
Pay and Benefits
The estimated base pay range per hour for this role is $15 - $18.32 USD. arenaflex offers a competitive compensation package, including comprehensive benefits and opportunities for career growth and development.
Essential Qualifications
* High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of experience in a customer support role, preferably in a healthcare setting
- Excellent communication and interpersonal skills
- Ability to work in a high-volume production environment
- Proficient in Microsoft Office (including Word and Excel)
- Ability to document information accurately and efficiently
Preferred Qualifications
* Experience working in a call center environment
- Familiarity with electronic health records (EHRs) and medical terminology
- Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))
- Bilingual or multilingual skills
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a high-volume production environment
- Proficient in Microsoft Office (including Word and Excel)
- Ability to document information accurately and efficiently
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs, including:
- Comprehensive onsite/virtual training program
- Job shadowing with an assigned mentor
- Opportunities for career advancement and professional growth
- Access to industry-leading training and development programs
- Tuition Assistance program
Work Environment and Company Culture
arenaflex is a values-driven organization that prioritizes the well-being and success of our employees. We offer a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on the following values:
- Customer-centricity
- Innovation
- Collaboration
- Integrity
- Respect
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Estimated base pay range per hour: $15 - $18.32 USD
- Comprehensive benefits: PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan
- Tuition Assistance program
- Opportunities for career advancement and professional growth
- Access to industry-leading training and development programs
How to Apply
If you're a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Equal Employment Opportunity
arenaflex is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Contact Us
If you need an accommodation while seeking employment, please contact us at [email protected]. We will review your request for reasonable accommodation on a case-by-case basis.
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Apply Now
Apply to this exciting opportunity today and join the arenaflex team as a Customer Support Representative – CPC Customer Support I. Apply for this job