Customer Success Manager — B2B SaaS

About Valdera: At Valdera, we empower innovators to turn ideas into reality by transforming how manufacturers source materials. We make it effortless for companies to find the best materials and suppliers for their needs, enabling them to build high-quality products at scale and deliver them to millions of consumers worldwide. We are a team of ambitious, results-driven individuals with a proven track record of working with Fortune 500 industrial manufacturers, beauty brands, and chemical companies. We are a fast-growing company that hires talented, hardworking people who excel in high-performance environments and want to grow their careers quickly. Our culture is built for exceptional individuals to take on meaningful challenges, collaborate with the top minds in our industry, and see the direct impact of their work. If you’re looking for a fast-paced environment where your ideas will drive real change, Valdera is the place for you. Join us, and let’s shape the future of manufacturing together. Role Description: As a Customer Success Manager at Valdera, your core mission is to drive retention and account expansion across our growing global customer base. You’ll be responsible for ensuring our customers maximize the value of our platform and expand product adoption across their organizations. Success in this role means proactively building lasting relationships, advising customers on how to maximize the impact of the product within their organization, and enabling them to achieve their business goals using Valdera. You’ll work cross-functionally with sales, sourcing operations, engineering, and senior leadership, taking ownership of high-stakes initiatives that accelerate Valdera’s growth and industry impact. This role is for a highly adaptable, outcome-driven individual who thrives in a fast-paced environment. If you’re motivated by driving real business results, navigating ambiguity independently, and making a lasting impact, we want you on our team. Role Responsibilities:

• Own account retention and expansion by proactively building deep relationships with key accounts and executive sponsors to drive measurable success.
• Drive product adoption by ensuring customers fully leverage new features and maximize ROI.
• Proactively monitor and act on customer health—identifying risks early, preventing churn, and driving expansion.
• Develop and refine scalable processes, training materials, and customer-facing content to accelerate adoption and streamline operations.
• Execute the full customer journey—onboarding, change management, performance reviews, and renewals—with urgency and attention to detail
• Advocate for customer needs, translating pain points into actionable product and go-to-market improvements.
• Recruit and develop future CSMs, setting a high-performance standard as Valdera scales.
• Operate autonomously in a high-growth environment—prioritizing impact, solving problems end-to-end, and driving initiatives to completion.
• Commit to exceeding expectations and achieving ambitious startup goals.
• Adapt to global time zones, ensuring critical customer and internal priorities are met.

Experience & Qualifications:

• 3+ years in Customer Success at an enterprise SaaS company.
• Proven track record of increasing customer LTV and driving significant revenue growth.
• Specific wins in owning retention and expansion of large enterprise accounts.
• Proactively identified risks and implemented retention strategies without direction.
• History of independently building relationships with executive decision-makers.
• Strong analytical skills—leveraged data to track customer health, measure success, and drive proactive engagement.
• Successfully advocated for customers to initiate new product launches and go-to-market strategies.
• Experience leading QBRs, business reviews, and roadmap discussions to accelerate adoption and growth.
• Exceptional communicator with a track record of crafting high-impact emails, presentations, and reports.
• Track record of executing with precision and attention to detail, creating high-quality presentations, charts, and materials.
• Built scalable processes, and solved unexpected challenges.Proficient in products like GSuite, Microsoft, Notion, Figma, Salesforce, Amplitude, and Excel.
• Thrives in a fast-paced, high-stakes environment.

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