Mid Market Customer Success Onboarding Manager

Onboarding Manager, MM Team Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam’s MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You’ll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value. Your main responsibilities will include:

• Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam
• Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
• Delivering advanced training sessions for admins, managers, across multiple departments or locations
• Supporting integration and technical setup needs in collaboration with internal teams
• Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
• Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
• Identifying and addressing risks early to ensure a successful go-live and long-term retentionActing as the customer advocate within Connecteam, influencing product development and cross-team collaborationContinuously improving onboarding processes for scalability, efficiency, and client satisfaction

Which qualifications you’ll need:

• Fluent English (spoken and written) - MUST
• 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
• Experience working with mid-market or enterprise clients
• Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
• Experience with integrations and technical product setup - advantage
• Exceptional communication, training, and presentation skills
• Highly organized, detail-oriented, and proactive in managing onboarding projects
• A team player who thrives in a fast-paced and dynamic environment
• Growth mindset, resilience, and high motivation to help customers succeed
• Be energetic, happy and positive – MUST
• A team player!
• Challenge seeker!
• A self learner and independent!
• Good under pressure and in a fast paced environment!
• Hungry to conquer the market!
• Work hard, but also play hard! We love fun!

What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits:

• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days
• 401K

Salary range: 80K-95K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia. Joining Connecteam Is The Smart Move:

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

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