Part-time Customer Support Representative - Chat
Join arenaflex's Dynamic Team and Revolutionize Customer Experience
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a Part-time Customer Support Representative - Chat to join our team and help our automotive dealer clients generate revenue through exceptional online customer service.
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive industry. As an affiliate of Reynolds and Reynolds, we pride ourselves on our relaxed, yet professional and fun work environment. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
Responsibilities
As a Part-time Customer Support Representative - Chat, you will be the face of arenaflex in our online chat platform, engaging with customers and representing our clients favorably. Your goal will be to turn conversations into leads that drive revenue for our clients. Your responsibilities will include:
- Managing a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of our evolving products and services
- Collaborating with our team to ensure seamless customer experiences and resolve any issues that may arise
Qualifications
To succeed in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (not necessary, but a plus)
- Intermediate internet and window-based computer skills
- Strong ability to multitask, with gaming experience a helpful bonus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and thrive in a quick-paced work environment
Requirements
To be considered for this role, you must:
- Have excellent written and verbal communication skills
- Be able to adapt to change and enjoy a fast-paced work environment
- Be available to work 4-hour time blocks daily
- Attend 4 weeks of training (Tuesday - Saturday, 10AM - 6:30PM CST)
- Be flexible with scheduling after completion of training
- Be able to work a minimum of 16 hours per week
- Be able to type at least 35 WPM, with 40 WPM or above preferred
- Possess a positive and professional demeanor
Benefits
As a member of our team, you'll enjoy:
- Comprehensive training programs to help you succeed in your role
- Access to our state-of-the-art facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
- Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
- A non-smoking work environment that promotes a healthy lifestyle
- A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive workplace
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and driving revenue for our clients. We're a dynamic and fast-paced team that's always looking for new ways to innovate and improve. If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we want to hear from you!
How to Apply
Ready to join our team and revolutionize customer experience? Apply now by clicking the link below: Apply Job! We can't wait to hear from you! Apply for this job