Experienced Customer Support Associate – Air Cargo Industry Pioneer

At arenaflex, we're revolutionizing the air cargo industry by providing a cutting-edge tech solution that's transforming the way airlines and freight forwarders book air cargo. We're on a mission to make the industry more efficient, transparent, and productive, and we need a talented Customer Support Associate to join our team. As a Customer Support Associate at arenaflex, you'll play a vital role in delivering exceptional customer experiences that drive loyalty and retention. You'll be the voice of our customers, advocating for their needs and concerns, and working closely with our Product and Airline Partnerships teams to improve our user experience. If you're passionate about building relationships, solving problems, and driving growth, we want to hear from you.

About arenaflex

arenaflex is a fast-growing Series B company backed by leading Venture Capital firms, including Index and Bessemer. We're a remote company with a positive, dynamic, and feedback-heavy culture that values playfulness and teamwork. Our team is made up of talented individuals from diverse backgrounds, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

What You'll Do

As a Customer Support Associate at arenaflex, your responsibilities will include:

• Supporting our customers and partner airlines through email, live chat, and phone
• Building relationships with our customers and partners
• Advocating for our customers and being their voice inside our organization
• Working closely with the Product and Airline Partnerships teams to improve the user experience
• Contributing to the continuous development of our customer support function

What We're Looking For

We're seeking a Customer Support Associate who:

• Has a service mindset, is empathetic, and knows how to listen
• Has a positive attitude and knows how to navigate their way even in situations of uncertainty
• Has excellent written and verbal communication skills, an eye for detail, spelling, and accuracy
• Has previous experience working in contact center environments
• Is willing to learn and open to accepting feedback, generously giving their own in return
• Is a team player and is comfortable building relationships with peers, customers, and partners

Nice to Haves

* Experience with knowledge management

• Experience in data analytics and reporting, to help us look into our numbers and improve processes

What We Offer

We're committed to creating a work environment that's supportive, inclusive, and empowering. As a Customer Support Associate at arenaflex, you'll enjoy:

• Home office budget of €650, which can be used to purchase items such as a desk, chair, mouse, keyboard, and monitor, etc.
• Choice between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date
• Offsite fun and team trips, since there's nothing more important than culture and team spirit
• Unlimited co-working options through our partner desana all around the world
• Mindsurance: premium digital mental health care for remote teams
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves
• Permanent full-time employment through our partner Remote.com

Why Work in the Air Cargo Industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That's exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we're shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

Curious to Know More?

* Read more about connecting the world's air cargo markets to make them more productive and successful

• Get to know Siena, Alex, and Bogna from the arenaflex team and find out more about daily challenges, most significant achievements, and personal motivations
• View arenaflex latest news from the industry
• Read about one of our latest partnership with Avianca Cargo

Apply Now

If you're passionate about building relationships, solving problems, and driving growth, we want to hear from you. Apply now to join our team and be part of a company that's revolutionizing the air cargo industry. Apply Job! Apply for this job