Experienced Customer Service Representative Trainee – Senior Care Customer Service Department

At arenaflex, we're dedicated to providing exceptional customer service to our Medicare-eligible members, and we're looking for a talented and compassionate individual to join our Senior Care Customer Service Department as a Customer Service Representative Trainee. In this role, you'll play a vital part in assisting our members with finding providers, resolving billing issues, obtaining prescriptions, and more. If you're passionate about delivering top-notch customer service, have experience in a medical office setting or working with seniors, and possess strong problem-solving skills, we encourage you to apply.

About arenaflex

As Tennessee's largest health benefit plan company, arenaflex has been helping Tennesseans find their own unique paths to good health for over 65 years. We're not just a company – we're your neighbors and friends, fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial, and community good health for today, and a bright outlook for an even healthier tomorrow. arenaflex is a remote-first organization with many employees working primarily from their homes, and we're committed to providing a supportive and inclusive work environment that fosters growth and development.

Job Responsibilities

As a Customer Service Representative Trainee, you'll be responsible for:

• Receiving, investigating, and resolving all customer inquiries timely and accurately
• Handling customer service inquiries and problems via the telephone, chat, email, and TEAMS
• Ensuring all customer communication is clearly documented
• Educating callers to ensure resolution is achieved on first contact
• Participating in required testing and training programs
• Working independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Adhering to assigned schedules and working overtime as required

Key Qualifications

To be successful in this role, you'll need:

• High School Diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Independent, sound decision-making, and problem-solving skills
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Training and Development

As a Customer Service Representative Trainee, you'll participate in a comprehensive 12-14 week training program, which includes:

• Classroom instruction and hands-on training
• On-site training sessions
• Rotating shifts to simulate real-world scenarios
• Ongoing coaching and feedback from experienced trainers and mentors

Work Environment and Culture

arenaflex is committed to providing a supportive and inclusive work environment that fosters growth and development. As a remote-first organization, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture values:

• Collaboration and teamwork
• Continuous learning and development
• Diversity, equity, and inclusion
• Employee well-being and mental health
• Community engagement and social responsibility

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary and benefits
• Comprehensive health insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Relocation Benefits

If you're willing to relocate to Chattanooga, TN, you may be eligible for relocation benefits, including:

• Housing assistance
• Moving expenses
• Temporary housing arrangements

Tobacco-Free Hiring Statement

arenaflex is committed to promoting health and wellness for our employees and community. As part of our tobacco-free hiring practice, we do not hire individuals who use tobacco or nicotine products in any form. If you're a tobacco or nicotine user, we encourage you to seek help and resources, such as smokefree.gov or 1-800-QUIT-NOW.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to recruiting, hiring, training, and promoting individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

How to Apply

If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, we encourage you to apply. Please submit your application through our website, and we'll review your qualifications and contact you for further discussion. Apply Job! Apply for this job