Experienced Digital Banking Customer Support Specialist – Electronic Banking Team

At arenaflex, we're on a mission to revolutionize the way people interact with digital banking services. As a leading financial institution, we're committed to delivering exceptional customer experiences, innovative solutions, and unparalleled support. We're seeking a highly motivated and customer-focused individual to join our Electronic Banking team as a Digital Banking Customer Support Specialist.

About arenaflex

arenaflex is a multi-bank holding company with over $4 billion in assets, serving the northeastern New York region with a broad range of banking and insurance services. Our commitment to delivering value for our shareholders, customers, and communities has earned us recognition from leading publications and bank-rating firms. We're proud to be an Equal Opportunity Employer, dedicated to creating a diverse and inclusive work environment where everyone can thrive.

Job Summary

As a Digital Banking Customer Support Specialist, you'll play a critical role in ensuring the exceptional customer experience that arenaflex is known for. You'll be responsible for reviewing, researching, and resolving discrepancies in customer data, providing service to customers, operational support to branches, and assisting the Senior Specialist with coordinating work tasks. This is an in-office position, with the option to sit in either our Clifton Park or Glens Falls Office Locations.

Responsibilities

* Research, report, and provide resolution to exceptions in a timely manner according to department policies and procedures.

• Respond to all VISA disputes meeting department guidelines.
• Review data for proper authorizations and compliance and take action as appropriate.
• Update, modify, and correct data meeting the department's goals and objectives while following policies and procedures.
• Provide consistent and outstanding customer service by anticipating and reacting to internal and external customer needs.

What You'll Need to Thrive in This Role

* Associate degree or equivalent experience required.

• 2 years prior banking experience with expanded knowledge of banking regulations preferred.
• Basic knowledge of NACHA rules preferred.
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook.
• Strong problem-solving skills, ability to analyze and solve problems independently.
• Ability to prioritize multiple tasks/projects to meet deadlines.
• Physical requirements include sitting for prolonged periods, walking/standing for brief periods, and repetitively using a telephone and computer mouse and keyboard.

What We Offer

At arenaflex, we believe in investing in our employees and helping them grow their careers with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Our total rewards program features:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

Career Growth Opportunities

We're committed to helping our employees grow their careers with us. As a Digital Banking Customer Support Specialist, you'll have opportunities to develop your skills, take on new challenges, and advance your career. Our comprehensive training program will help you build a strong foundation in digital banking, customer service, and problem-solving.

Work Environment and Company Culture

Our office locations in Clifton Park and Glens Falls offer a collaborative and dynamic work environment, with a focus on teamwork, innovation, and customer satisfaction. We're proud of our inclusive culture, which values diversity, equity, and inclusion. Our employees are passionate about delivering exceptional customer experiences and making a positive impact in our communities.

Compensation and Benefits

The salary range for this position is $19.00 - $22.00 per hour, commensurate with experience and education. Additional compensation may be earned through our incentive programs, subject to individual and company performance.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment where everyone can thrive. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.

Additional Information

* All training will be at our Glens Falls, New York location.

• The salary range for this position is $19.00 - $22.00 per hour, commensurate with experience and education.
• Additional compensation may be earned through our incentive programs, subject to individual and company performance.

We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize digital banking services! Apply for this job