Experienced Customer Success Coordinator – Remote Opportunity in Medical Sales and Customer Service

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our patients' expectations. As a Customer Success Coordinator, you'll play a vital role in driving business growth and ensuring our customers receive the highest level of care and support. If you're a motivated and customer-focused individual with a passion for the medical field, we invite you to join our dynamic team!

About arenaflex

arenaflex is a leading Durable Medical Equipment (DME) company that provides comprehensive solutions for patients in need of respiratory, diabetes, urology, and maternity support. Our commitment to excellence is reflected in the quality of our products and services, which are designed to meet the unique needs of each patient. With a strong focus on customer satisfaction, we work closely with the medical community to ensure our patients receive the best possible care.

Job Summary

As a Customer Success Coordinator, you'll be responsible for generating new business and managing existing accounts with care and efficiency. You'll work directly with our customers, referral sources, insurance companies, and internal departments to ensure seamless order fulfillment and exceptional customer service. If you're a detail-oriented and customer-centric individual with a passion for the medical field, we encourage you to apply for this exciting opportunity!

Key Responsibilities

* Process new and recurring orders via fax, phone, email, or in person in accordance with arenaflex's processing procedures and guidelines

• Handle incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
• Verify insurance online or by phone and document information in arenaflex's electronic health records system
• Obtain all necessary insurance authorizations
• Troubleshoot equipment issues with patients; triage issues to manufacturer's care teams or referring doctors as needed
• Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed
• Actively up sell and increase orders through suggestive selling techniques
• Ensure completion of worklists assigned
• Collect patient payments
• Ensure patients understand cost responsibilities
• Coordinate appointments between customers and respiratory staff
• Participate in company phone campaigns
• Comply with all policies and procedures established by the company and the company's regulatory bodies

Essential Qualifications

* 18 years of age or older

• Must be eligible to work in the United States and not require work authorization from us now or in the future
• Associate's Degree required
• 1 year of customer service/admin experience in the medical field

Required Skills

* Effective and professional verbal and written communication abilities

• Professional computer experience (especially Microsoft Office Suite)
• Ability to work independently to investigate and make decisions
• Ability to work in collaboration with others
• Ability to prioritize and complete work amidst interruptions in a busy work area
• Ability to comply with guidelines both internal and industry-imposed
• Ability to reconcile multiple shifting logistical factors for each appointment
• Strong attention to detail
• Great customer service skills especially in high intensity situations
• Fluent in English and Spanish proficiency preferred

Competencies

* Attention to Detail

• Communication
• Computer Skills
• Customer Service
• Dependability
• Problem Solving
• Productivity
• Self-Motivated
• Sense of Urgency
• Teamwork

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time.
• This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This job operates in a professional office environment.
• The noise level in the work environment is usually moderate to loud.

Direct Reports – None

arenaflex participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible work arrangements and remote work options

How to Apply

If you're a motivated and customer-focused individual with a passion for the medical field, we invite you to apply for this exciting opportunity! Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job