Experienced Customer Support Representative II – Global Opportunity at arenaflex
Join a dynamic team of A players in an exciting, high-growth, entrepreneurial environment at arenaflex, a leading SaaS company dedicated to helping property managers streamline their communications, operations, and growth. At arenaflex, we're passionate about delivering full solutions through software, integrations, content, and partnerships to support property managers every step of the way. Our mission is to tame small business chaos by providing intuitive, powerful tools that enable property managers to efficiently manage their properties, improve tenant satisfaction, and drive growth.
About arenaflex
arenaflex is a boot-strapped startup with product-market fit, scaling revenue, and a large addressable market opportunity. Our team is composed of seasoned leaders from SaaS, property management, and real estate businesses with significant high-growth company experience. We're a dynamic and innovative team that is dedicated to helping property managers succeed.
Our Culture
At arenaflex, we foster a culture of transparency and open communication, ensuring that employees feel valued and empowered to contribute to the company's success. We're a mission-driven company with values-based culture, and we're committed to supporting property managers every step of the way.
Role Summary
The mission of the Customer Support Representative II is to assist customers by providing advanced technical support on issues escalated by the Customer Support Representative I team. The focus is to troubleshoot and resolve complex issues to increase customers' interaction with the product to improve full adoption.
Key Responsibilities
* Assist customers by providing advanced technical support on issues escalated by the Customer Support Representative I team
- Troubleshoot and resolve complex issues to increase customers' interaction with the product to improve full adoption
- Respond to customer inquiries and own the outcome
- Handle an equal amount of work dispersed amongst the team
- Update or write at least one help article per month
- Maintain high CSAT Score of 96.0%
- Cultivate strong and enduring relationships with clients across all levels through professional communication, fostering loyalty
- Demonstrate adeptness in addressing client inquiries and concerns with the utmost professionalism, respect, and courtesy
- Possess a deep understanding of arenaflex's capabilities, effectively communicating this to clients in an engaging manner for accurate internal handoffs
- Open to feedback and guidance, actively seeking opportunities to enhance skills and knowledge for role advancement
Perks
* 8 Company Holidays + Week off at Christmas
- Unlimited PTO
- 1 Volunteer day with the organization of your choice
- Birthday lunch on us
- Monthly Healthcare Allowance
- Monthly WFH Allowance
- Yearly Vacation Allowance
- Fun and outcome-driven work environment with a smart, hard-working team
- Location independence
- Mission-driven company and values-based culture
Requirements
* Proficient in troubleshooting Tier 2 support issues and effectively communicating with technical teams
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic "can-do" attitude
- Supply your own internet and smartphone
- 2-5 years of experience
- Have B2B SaaS experience (preferred)
What We Offer
* An amazing team of A players
- Competitive salaries
- A range of perks and benefits
- Location independence
- Mission-driven company and values-based culture
- Opportunities for career growth and learning
How to Apply
If you think you would thrive in the above environment and make an impact for our customers, we'd love to talk to you! Please submit your application, and we'll do whatever it takes to get the right person in the right seat.
Note
We are only accepting applications outside of the US that can work in North America time zones.
Join Our Team
When the chips are down, and your back is against the wall, can we count on you to make the right call? Judgment, intuition, or care by another name, we call it "Owning The Outcome" - because it really is the whole game. Have the customers back, and they will treat you the same. If you can do that, then we're birds of the same feather. So come join our team and we'll make music together. Apply Job! Apply for this job