Experienced Assistant Customer Service Manager – Front End Operations and Customer Experience

At arenaflex, we are dedicated to delivering exceptional customer experiences and fostering a culture of excellence in our Front End operations. As an Assistant Customer Service Manager, you will play a vital role in ensuring that our customers receive the highest level of service, while also driving sales and minimizing shrink. If you are a customer-focused leader with a passion for delivering results, we want to hear from you!

About arenaflex

arenaflex is a leading retail organization that is committed to providing our customers with an unparalleled shopping experience. Our team of dedicated professionals is passionate about delivering exceptional service, while also driving sales and growth. We are proud to be a part of a dynamic and innovative organization that is constantly evolving to meet the changing needs of our customers.

Job Summary

As an Assistant Customer Service Manager, you will be responsible for managing the Front End operations, including customer service, sales, and inventory management. You will work closely with the Customer Service Manager to achieve business goals, while also fostering an environment that produces high levels of customer satisfaction and associate morale. This is an exciting opportunity to join a dynamic team and make a real impact on our customers' shopping experience.

Key Responsibilities

* In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates

• Manage the Front End during designated hours a minimum of three days a week, ensuring that all operations are running smoothly and efficiently
• Maintain an atmosphere of enthusiastic customer awareness, with a primary emphasis on fast and easy customer service
• Serve as a model for customer service and instill this value in all associates
• Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
• Maintain an efficient and productive Front End operation, ensuring that all tasks are completed accurately and on time
• Support the achievement of budgeted financial and operating results for the Front End
• Ensure Front End schedules are written to provide extraordinary customer service at all times, per standard practice guidelines
• Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies
• Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure compliance with local, state and federal regulations
• Provide recognition of accomplishments and offer coaching when necessary
• Train and develop Office Assistants and Cashiers
• Ensure office functions are completed accurately and on time
• Communicate all cash variances to the Customer Service Manager
• Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
• Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
• Maintain proper knowledge of all sales associate register functions and Front End accounting services, which include all Office Assistant functions
• In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
• Successfully complete Computer Based Training (CBT) and Training Aid courses
• Perform all other duties and projects as assigned

Qualifications

* A high school graduate or equivalent is preferred

• Excellent interpersonal, organizational, communication and customer service skills are essential
• Must be able to perform the job duties and responsibilities of Office Assistant
• Good understanding of store operations is preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Ability to lead and direct others
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

* Ability to use computers and other communication systems required to perform job functions

• Ability to push or pull up to 2000 pounds using a pallet jack
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Perform repetitive hand and arm motions
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience

* Customer service experience is required, with a minimum of 1 year of experience in a retail environment

• Ability to relocate to Monroe, NC 28110 is required, prior to starting work

Work Environment

* This is a full-time position, with expected hours of 40 per week

• Work location is in person, with no remote work options available

How to Apply

If you are a motivated and customer-focused leader who is passionate about delivering exceptional results, we want to hear from you! Apply now to join our dynamic team at arenaflex and take the first step towards a rewarding career in retail. Apply for this job